Exit this survey Jobber News 2012 Independent Service Businesses Survey Question Title * 1. How important are the following factors in terms of your decision to make a jobber your FIRST CALL: 1 - Least Important 2 3 4 5 - Most Important Price/Discount Price/Discount 1 - Least Important Price/Discount 2 Price/Discount 3 Price/Discount 4 Price/Discount 5 - Most Important Availability/Inventory Availability/Inventory 1 - Least Important Availability/Inventory 2 Availability/Inventory 3 Availability/Inventory 4 Availability/Inventory 5 - Most Important Location Location 1 - Least Important Location 2 Location 3 Location 4 Location 5 - Most Important Brands Sold Brands Sold 1 - Least Important Brands Sold 2 Brands Sold 3 Brands Sold 4 Brands Sold 5 - Most Important Counterperson Counterperson 1 - Least Important Counterperson 2 Counterperson 3 Counterperson 4 Counterperson 5 - Most Important Online Ordering Capabilities Online Ordering Capabilities 1 - Least Important Online Ordering Capabilities 2 Online Ordering Capabilities 3 Online Ordering Capabilities 4 Online Ordering Capabilities 5 - Most Important Program Availability (Banner/Marketing, etc.) Program Availability (Banner/Marketing, etc.) 1 - Least Important Program Availability (Banner/Marketing, etc.) 2 Program Availability (Banner/Marketing, etc.) 3 Program Availability (Banner/Marketing, etc.) 4 Program Availability (Banner/Marketing, etc.) 5 - Most Important Comment: Question Title * 2. Typically, how many jobbers do you purchase from in a given month? 1 2 3 4 5 More than 5 Question Title * 3. On a percentage basis, what percentage of products do you purchase from your first call jobber versus other sources (other jobbers, car dealers, other sources.) 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100% Question Title * 4. Thinking of the last time you switched first call jobbers, what was the reason?(Please be honest. All responses are anonymous, unless you want your name included. If you do, please add your name and contact information to the comment.) Question Title * 5. If you could give any piece of advice to aftermarket jobbers about how to keep their customers happy, what would it be?(Please be honest. All responses are anonymous, unless you want your name included. If you do, please add your name and contact information to the comment.) Thank you for your participation. Please click Finish to submit your responses. Finish