Customer Contact Center Survey

 
Thank you for assisting us in enhancing our service to you. We value your feedback.

First we need to obtain some information on the reason for your inquiry.
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1. Please indicate the line of business for your call.
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2. What department did you contact? (Please select one)
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3. How did you contact our office?
Please provide feedback on our automated system.
4. How easy was it to reach the department you needed? (Please select one)
5. How easy was it to navigate within the IVR? (Please select one)
6. If difficult, please explain
Please provide feedback on our staff.
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7. How knowledgeable was the representative? (Please select one)
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8. How easy was it to understand the information the representative gave you? (Please select one)
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9. What is your overall satisfaction with the service provided by the representative? (Please select one)
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10. How satisfied were you with your overall experience? (Please select one)
11. What changes would most improve our service?
12. Novitas may need additional information when your feedback is reviewed. Please provide your name, along with an email address or telephone number. Thank you.
Thank you for your time and your feedback. Please stop by and take the survey anytime.
For valuable information regarding our Interactive Voice Recognition (IVR) and other self-service tools please visit the Customer Service Center of the www.novitas-solutions.com website