Freedom of Information Customer Satisfaction survey

Thank you for agreeing to take part in our short survey. Your feedback is very important to us.

Question Title

* 1. Thinking of the service you have received from the Information Governance Unit please answer these questions.

	Strongly agree	Agree	Disagree	Strongly disagree
Overall I am very satisfied with the service I have received	Overall I am very satisfied with the service I have received Strongly agree	Overall I am very satisfied with the service I have received Agree	Overall I am very satisfied with the service I have received Disagree	Overall I am very satisfied with the service I have received Strongly disagree
I was able to deal directly with someone who could help	I was able to deal directly with someone who could help Strongly agree	I was able to deal directly with someone who could help Agree	I was able to deal directly with someone who could help Disagree	I was able to deal directly with someone who could help Strongly disagree
I was fully kept up to date with the progress of my request	I was fully kept up to date with the progress of my request Strongly agree	I was fully kept up to date with the progress of my request Agree	I was fully kept up to date with the progress of my request Disagree	I was fully kept up to date with the progress of my request Strongly disagree
The staff I had dealings with were courteous and helpful.	The staff I had dealings with were courteous and helpful. Strongly agree	The staff I had dealings with were courteous and helpful. Agree	The staff I had dealings with were courteous and helpful. Disagree	The staff I had dealings with were courteous and helpful. Strongly disagree
I was treated fairly	I was treated fairly Strongly agree	I was treated fairly Agree	I was treated fairly Disagree	I was treated fairly Strongly disagree
The response provided to me was clear and understandable	The response provided to me was clear and understandable Strongly agree	The response provided to me was clear and understandable Agree	The response provided to me was clear and understandable Disagree	The response provided to me was clear and understandable Strongly disagree

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