Response time
Response time Excellent
Response time Good
Response time Fair
Response time Poor
Response time N/A
Courtesy of staff
Courtesy of staff Excellent
Courtesy of staff Good
Courtesy of staff Fair
Courtesy of staff Poor
Courtesy of staff N/A
Knowledge of staff assisting you
Knowledge of staff assisting you Excellent
Knowledge of staff assisting you Good
Knowledge of staff assisting you Fair
Knowledge of staff assisting you Poor
Knowledge of staff assisting you N/A
Helpfulness of information-written
Helpfulness of information-written Excellent
Helpfulness of information-written Good
Helpfulness of information-written Fair
Helpfulness of information-written Poor
Helpfulness of information-written N/A
Helpfulness of information-verbal
Helpfulness of information-verbal Excellent
Helpfulness of information-verbal Good
Helpfulness of information-verbal Fair
Helpfulness of information-verbal Poor
Helpfulness of information-verbal N/A
Staff availability
Staff availability Excellent
Staff availability Good
Staff availability Fair
Staff availability Poor
Staff availability N/A
Information about process
Information about process Excellent
Information about process Good
Information about process Fair
Information about process Poor
Information about process N/A
Appropriate follow-up
Appropriate follow-up Excellent
Appropriate follow-up Good
Appropriate follow-up Fair
Appropriate follow-up Poor
Appropriate follow-up N/A
Overall satisfaction with the service
Overall satisfaction with the service Excellent
Overall satisfaction with the service Good
Overall satisfaction with the service Fair
Overall satisfaction with the service Poor
Overall satisfaction with the service N/A