Capital One Credit Card Secure Message Survey

We are interested in learning more about your experience with our Secure Message service and would appreciate your response to a few questions.

The information you provide is strictly confidential and anonymous, and is for research purposes only. At no time will you be asked to supply any account information, nor will we in any way attempt to sell you anything as a result of this survey.

Question Title

* 1. Thinking about when you used Capital One's Secure Message, would you say you are ...?

Completely satisfied

Very satisfied

Somewhat satisfied

Not very satisfied

Not at all satisfied

Question Title

* 2. Using a scale of excellent, very good, good, fair, or poor, how would you rate using Capital One's Secure Message on...

	Excellent	Very Good	Good	Fair	Poor
Promptness of the resolution to your issue?	Promptness of the resolution to your issue? Excellent	Promptness of the resolution to your issue? Very Good	Promptness of the resolution to your issue? Good	Promptness of the resolution to your issue? Fair	Promptness of the resolution to your issue? Poor
Thoroughness of the resolution to your issue?	Thoroughness of the resolution to your issue? Excellent	Thoroughness of the resolution to your issue? Very Good	Thoroughness of the resolution to your issue? Good	Thoroughness of the resolution to your issue? Fair	Thoroughness of the resolution to your issue? Poor
Clarity in our reply to your inquiry?	Clarity in our reply to your inquiry? Excellent	Clarity in our reply to your inquiry? Very Good	Clarity in our reply to your inquiry? Good	Clarity in our reply to your inquiry? Fair	Clarity in our reply to your inquiry? Poor
Procedure to send the Secure Message?	Procedure to send the Secure Message? Excellent	Procedure to send the Secure Message? Very Good	Procedure to send the Secure Message? Good	Procedure to send the Secure Message? Fair	Procedure to send the Secure Message? Poor
Notification of response to your Secure Message within the online banking site?	Notification of response to your Secure Message within the online banking site? Excellent	Notification of response to your Secure Message within the online banking site? Very Good	Notification of response to your Secure Message within the online banking site? Good	Notification of response to your Secure Message within the online banking site? Fair	Notification of response to your Secure Message within the online banking site? Poor

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* 3. The next time you need to contact Capital One, would you use Secure Message?

Yes

Unsure

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* 4. If our Secure Message service was not available, would you have called Customer Service?

Yes

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* 5. Were you able to get your problem resolved through Secure Message without additional follow up?

Yes