Coastland's Quality Service Program 2016 Survey

	1	2	3	4	5	6	7	8	9	10
DEPENDABILITY: consistently meet deadlines; reliable	DEPENDABILITY: consistently meet deadlines; reliable 1	DEPENDABILITY: consistently meet deadlines; reliable 2	DEPENDABILITY: consistently meet deadlines; reliable 3	DEPENDABILITY: consistently meet deadlines; reliable 4	DEPENDABILITY: consistently meet deadlines; reliable 5	DEPENDABILITY: consistently meet deadlines; reliable 6	DEPENDABILITY: consistently meet deadlines; reliable 7	DEPENDABILITY: consistently meet deadlines; reliable 8	DEPENDABILITY: consistently meet deadlines; reliable 9	DEPENDABILITY: consistently meet deadlines; reliable 10
RESPONSIVENESS: prompt response to concerns & questions	RESPONSIVENESS: prompt response to concerns & questions 1	RESPONSIVENESS: prompt response to concerns & questions 2	RESPONSIVENESS: prompt response to concerns & questions 3	RESPONSIVENESS: prompt response to concerns & questions 4	RESPONSIVENESS: prompt response to concerns & questions 5	RESPONSIVENESS: prompt response to concerns & questions 6	RESPONSIVENESS: prompt response to concerns & questions 7	RESPONSIVENESS: prompt response to concerns & questions 8	RESPONSIVENESS: prompt response to concerns & questions 9	RESPONSIVENESS: prompt response to concerns & questions 10
INFORMATIVE: keep you informed on progress & changes	INFORMATIVE: keep you informed on progress & changes 1	INFORMATIVE: keep you informed on progress & changes 2	INFORMATIVE: keep you informed on progress & changes 3	INFORMATIVE: keep you informed on progress & changes 4	INFORMATIVE: keep you informed on progress & changes 5	INFORMATIVE: keep you informed on progress & changes 6	INFORMATIVE: keep you informed on progress & changes 7	INFORMATIVE: keep you informed on progress & changes 8	INFORMATIVE: keep you informed on progress & changes 9	INFORMATIVE: keep you informed on progress & changes 10
COMMUNICATION: listen carefully; communicate effectively	COMMUNICATION: listen carefully; communicate effectively 1	COMMUNICATION: listen carefully; communicate effectively 2	COMMUNICATION: listen carefully; communicate effectively 3	COMMUNICATION: listen carefully; communicate effectively 4	COMMUNICATION: listen carefully; communicate effectively 5	COMMUNICATION: listen carefully; communicate effectively 6	COMMUNICATION: listen carefully; communicate effectively 7	COMMUNICATION: listen carefully; communicate effectively 8	COMMUNICATION: listen carefully; communicate effectively 9	COMMUNICATION: listen carefully; communicate effectively 10
INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 1	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 2	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 3	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 4	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 5	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 6	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 7	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 8	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 9	INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 10
ATTITUDE: relate well to you; friendly & courteous	ATTITUDE: relate well to you; friendly & courteous 1	ATTITUDE: relate well to you; friendly & courteous 2	ATTITUDE: relate well to you; friendly & courteous 3	ATTITUDE: relate well to you; friendly & courteous 4	ATTITUDE: relate well to you; friendly & courteous 5	ATTITUDE: relate well to you; friendly & courteous 6	ATTITUDE: relate well to you; friendly & courteous 7	ATTITUDE: relate well to you; friendly & courteous 8	ATTITUDE: relate well to you; friendly & courteous 9	ATTITUDE: relate well to you; friendly & courteous 10
KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 1	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 2	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 3	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 4	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 5	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 6	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 7	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 8	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 9	KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 10
TECHNICAL QUALITY: plans, specifications, reports & other documents	TECHNICAL QUALITY: plans, specifications, reports & other documents 1	TECHNICAL QUALITY: plans, specifications, reports & other documents 2	TECHNICAL QUALITY: plans, specifications, reports & other documents 3	TECHNICAL QUALITY: plans, specifications, reports & other documents 4	TECHNICAL QUALITY: plans, specifications, reports & other documents 5	TECHNICAL QUALITY: plans, specifications, reports & other documents 6	TECHNICAL QUALITY: plans, specifications, reports & other documents 7	TECHNICAL QUALITY: plans, specifications, reports & other documents 8	TECHNICAL QUALITY: plans, specifications, reports & other documents 9	TECHNICAL QUALITY: plans, specifications, reports & other documents 10
VALUE: value of services received based on cost of service	VALUE: value of services received based on cost of service 1	VALUE: value of services received based on cost of service 2	VALUE: value of services received based on cost of service 3	VALUE: value of services received based on cost of service 4	VALUE: value of services received based on cost of service 5	VALUE: value of services received based on cost of service 6	VALUE: value of services received based on cost of service 7	VALUE: value of services received based on cost of service 8	VALUE: value of services received based on cost of service 9	VALUE: value of services received based on cost of service 10

DEPENDABILITY: consistently meet deadlines; reliable

DEPENDABILITY: consistently meet deadlines; reliable 1

DEPENDABILITY: consistently meet deadlines; reliable 2

DEPENDABILITY: consistently meet deadlines; reliable 3

DEPENDABILITY: consistently meet deadlines; reliable 4

DEPENDABILITY: consistently meet deadlines; reliable 5

DEPENDABILITY: consistently meet deadlines; reliable 6

DEPENDABILITY: consistently meet deadlines; reliable 7

DEPENDABILITY: consistently meet deadlines; reliable 8

DEPENDABILITY: consistently meet deadlines; reliable 9

DEPENDABILITY: consistently meet deadlines; reliable 10

RESPONSIVENESS: prompt response to concerns & questions

RESPONSIVENESS: prompt response to concerns & questions 1

RESPONSIVENESS: prompt response to concerns & questions 2

RESPONSIVENESS: prompt response to concerns & questions 3

RESPONSIVENESS: prompt response to concerns & questions 4

RESPONSIVENESS: prompt response to concerns & questions 5

RESPONSIVENESS: prompt response to concerns & questions 6

RESPONSIVENESS: prompt response to concerns & questions 7

RESPONSIVENESS: prompt response to concerns & questions 8

RESPONSIVENESS: prompt response to concerns & questions 9

RESPONSIVENESS: prompt response to concerns & questions 10

INFORMATIVE: keep you informed on progress & changes

INFORMATIVE: keep you informed on progress & changes 1

INFORMATIVE: keep you informed on progress & changes 2

INFORMATIVE: keep you informed on progress & changes 3

INFORMATIVE: keep you informed on progress & changes 4

INFORMATIVE: keep you informed on progress & changes 5

INFORMATIVE: keep you informed on progress & changes 6

INFORMATIVE: keep you informed on progress & changes 7

INFORMATIVE: keep you informed on progress & changes 8

INFORMATIVE: keep you informed on progress & changes 9

INFORMATIVE: keep you informed on progress & changes 10

COMMUNICATION: listen carefully; communicate effectively

COMMUNICATION: listen carefully; communicate effectively 1

COMMUNICATION: listen carefully; communicate effectively 2

COMMUNICATION: listen carefully; communicate effectively 3

COMMUNICATION: listen carefully; communicate effectively 4

COMMUNICATION: listen carefully; communicate effectively 5

COMMUNICATION: listen carefully; communicate effectively 6

COMMUNICATION: listen carefully; communicate effectively 7

COMMUNICATION: listen carefully; communicate effectively 8

COMMUNICATION: listen carefully; communicate effectively 9

COMMUNICATION: listen carefully; communicate effectively 10

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 1

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 2

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 3

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 4

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 5

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 6

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 7

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 8

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 9

INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project 10

ATTITUDE: relate well to you; friendly & courteous

ATTITUDE: relate well to you; friendly & courteous 1

ATTITUDE: relate well to you; friendly & courteous 2

ATTITUDE: relate well to you; friendly & courteous 3

ATTITUDE: relate well to you; friendly & courteous 4

ATTITUDE: relate well to you; friendly & courteous 5

ATTITUDE: relate well to you; friendly & courteous 6

ATTITUDE: relate well to you; friendly & courteous 7

ATTITUDE: relate well to you; friendly & courteous 8

ATTITUDE: relate well to you; friendly & courteous 9

ATTITUDE: relate well to you; friendly & courteous 10

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 1

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 2

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 3

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 4

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 5

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 6

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 7

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 8

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 9

KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions 10

TECHNICAL QUALITY: plans, specifications, reports & other documents

TECHNICAL QUALITY: plans, specifications, reports & other documents 1

TECHNICAL QUALITY: plans, specifications, reports & other documents 2

TECHNICAL QUALITY: plans, specifications, reports & other documents 3

TECHNICAL QUALITY: plans, specifications, reports & other documents 4

TECHNICAL QUALITY: plans, specifications, reports & other documents 5

TECHNICAL QUALITY: plans, specifications, reports & other documents 6

TECHNICAL QUALITY: plans, specifications, reports & other documents 7

TECHNICAL QUALITY: plans, specifications, reports & other documents 8

TECHNICAL QUALITY: plans, specifications, reports & other documents 9

TECHNICAL QUALITY: plans, specifications, reports & other documents 10

VALUE: value of services received based on cost of service

VALUE: value of services received based on cost of service 1

VALUE: value of services received based on cost of service 2

VALUE: value of services received based on cost of service 3

VALUE: value of services received based on cost of service 4

VALUE: value of services received based on cost of service 5

VALUE: value of services received based on cost of service 6

VALUE: value of services received based on cost of service 7

VALUE: value of services received based on cost of service 8

VALUE: value of services received based on cost of service 9

VALUE: value of services received based on cost of service 10

Question Title

3. Please select up to three areas you feel Coastland is strongest:

DEPENDABLE

RESPONSIVE

INFORMATIVE

COMMUNICATION

INVOLVEMENT

ATTITUDE

KNOWLEDGEABLE

TECHNICAL QUALITY

VALUE

Question Title

4. Please select up to three areas you feel Coastland is weakest:

DEPENDABLE

RESPONSIVE

INFORMATIVE

COMMUNICATION

INVOLVEMENT

ATTITUDE

KNOWLEDGEABLE

TECHNICAL QUALITY

VALUE

Question Title

5. How has Coastland performed relative to your expectations?

Exceptional - Coastland has gone beyond meeting our needs and I would recommend them to others.

Satisfactory - Coastland is meeting all of our needs. Their peformance is similar to other consultants.

Below par - Coastland is not meeting all of our needs. I have worked with better firms.

Coastland's Quality Service Program 2016

Thank you for taking the time to complete this survey.

Question Title

1. About You

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2. Please rate Coastland's service in each area. (10 is extremely satisfied and 1 is extremely dissatisfied)

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3. Please select up to three areas you feel Coastland is strongest:

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4. Please select up to three areas you feel Coastland is weakest:

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5. How has Coastland performed relative to your expectations?

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6. How likely is it that you would recommend Coastland to a friend or colleague?

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7. How can we improve? What do we do well? (optional)