Beatties Customer Satisfaction Survey

Thank you for taking the time to complete our survey. Your feedback will help us improve the customer experience when dealing with Beatties Basics.

Question Title

* 1. How satisfied are you with our Customer Service relative to the following aspects?

	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied
Phone is answered promptly	Phone is answered promptly Very Dissatisfied	Phone is answered promptly Not Satisfied	Phone is answered promptly Neutral	Phone is answered promptly Satisfied	Phone is answered promptly Very Satisfied
Courteous	Courteous Very Dissatisfied	Courteous Not Satisfied	Courteous Neutral	Courteous Satisfied	Courteous Very Satisfied
Helpful	Helpful Very Dissatisfied	Helpful Not Satisfied	Helpful Neutral	Helpful Satisfied	Helpful Very Satisfied
Knowledgeable	Knowledgeable Very Dissatisfied	Knowledgeable Not Satisfied	Knowledgeable Neutral	Knowledgeable Satisfied	Knowledgeable Very Satisfied
Understood my needs	Understood my needs Very Dissatisfied	Understood my needs Not Satisfied	Understood my needs Neutral	Understood my needs Satisfied	Understood my needs Very Satisfied
Were my needs satisfied	Were my needs satisfied Very Dissatisfied	Were my needs satisfied Not Satisfied	Were my needs satisfied Neutral	Were my needs satisfied Satisfied	Were my needs satisfied Very Satisfied

Question Title

* 2. Was our customer service provided to you in an accessible manner?

Yes

No

Somewhat

Other (please specify)

Question Title

* 3. Did you have any problems accessing our goods and services?

Yes

No

Somewhat

Other (please specify)

Question Title

* 4. Do you have a Sales Representative that phones or calls on your office?

Yes

No