Customer Service in the Library

100% of survey complete.

Library Staff and Student Workers are creating a library customer service training program with the assistance of a business student intern. We'd like your help with this project. Only a few minutes of your time is needed to complete the survey. The information gathered here will only be used to improve customer service in the Library at CMCC. Your responses are completely anonymous. There is no identifying information collected. We value your opinion and thank you for your participation.
If you have any questions you may contact Judi Moreno or Misty Tuell in the Library.

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* 1. How professional is the look and feel of our library?

Extremely professional

Somewhat professional

I don't know

Somewhat unprofessional

Not at all professional

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* 2. Overall, are you satisfied with our library?

Extremely satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Extremely dissatisfied

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* 3. How politely did the library employee treat you?

Extremely politely

Somewhat politely

Neither politely or impolitely

Slightly impolitely

Not at all politely

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* 4. How helpful was the library employee?

Extremely helpful

Somewhat helpful

Neither helpful or unhelpful

Somewhat unhelpful

Not at all helpful

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* 5. How eager to help you were the employees at our library?

Extremely eager

Somewhat eager

Not eager but not uneager

Somewhat uneager

Not at all eager

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* 6. How concerned about your questions were the employees at the library?

Extremely concerned

Somewhat concerned

I don't know

Somewhat unconcerned

Not at all concerned

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* 7. How knowledgeable did the library employee seem to you?

Extremely knowledgeable

Somewhat knowledgeable

I don't know

Somewhat unsure

Not at all knowledgeable

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* 8. How clear was the information that the library employee provided to you?

Extremely clear

Somewhat clear

Neither clear or ambiguous

Somewhat unclear

Not at all clear

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* 9. How well did you feel the library employee understood what you were saying?

Seemed to have a clear understanding

Somewhat understood

I don't know

Somewhat-appeared as though they might have misunderstood me

They didn't understand me at all

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* 10. How quickly did the library employee(s) solve your problem or answer your question?

Extremely quickly

Somewhat quickly

Neither quickly nor slowly

Somewhat slowly

Extremely slowly

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* 11. How important do the employees at the library make you feel?

Extremely important

Somewhat important

Neither important or unimportant

somewhat unimportant

Not at all important

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* 12. Overall, are you satisfied with the customer service you received?

Extremely satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Extremely dissatisfied

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* 13. How necessary are the library resources to your success here?

Extremely necessary

Somewhat necessary

Neither necessary or unnecessary

Somewhat unnecessary

Not at all necessary

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* 14. How likely are you to use the library again in the future?

Extremely likely

somewhat likely

I don't know

Somewhat unlikely

Not at all likely

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* 15. How likely are you to recommend the library services to others?

Extremely likely

Somewhat likely

I don't know

Somewhat unlikely

Not at all likely

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* 16. Please feel free to leave any additional comments. We value your feedback.

Thank you so much for your time and consideration. Your responses will be used to improve how we serve you.