The federal Title V legislation requires that state maternal and child health agencies establish and maintain a toll-free hotline for families with information about programs and providers. Because of declining call volumes to the existing line and because of multiple other existing lines with similar purpose/function, Tennessee is in the process of evaluating its toll-free Title V line and asked AMCHP to facilitate a process to gather feedback from other states about their lines.
In particular, the topics we would like to know about are what services are offered through the line, who staffs the line, is call volume changing, and what alternatives, if any, are states using to meet this requirement. If you have any questions, please contact Caroline Stampfel at cstampfel@amchp.org.
Thank you!
