2012 National Conference - breakout topics

Have your say on the breakout topics for Financial Ombudsman Service 2012 National Conference
Melbourne,16-17 October 2012.

We want this event to be an important part of your professional development this year, so we are asking for your feedback on the proposed topics for the breakout sessions.

Question Title

1. Your MOST preferred topics
Please tick the FOUR topics you are MOST interested in attending sessions about. (1 being of most interest)

  1 2 3 4
Lessons learned from the natural disasters
Disclosure of risk in financial planning
Spotlight on responsible lending: an update
Industry codes of practice: the interaction between the law, your business model and professional regulation
Codes of practice: lessons from the compliance monitoring experience, emerging compliance risks and sharing good industry practice
Scaled advice under the Future of Financial Advice reforms
The lifespan of a dispute, Regulations, process and skills – Part one: complaints and internal dispute resolution
The lifespan of a dispute, Regulations, process and skills – Part two: external dispute resolution and FOS
Understanding misleading or deceptive conduct
Forum on financial difficulty
Travel policy limitations – pre-existing illness and unattended luggage
Who commits insurance fraud and how can fraud allegations be substantiated?
The advisor/client relationship in financial planning
Hot topics – we ask you when you register to nominate a topic of interest

Question Title

2. Your LEAST preferred topics
Please tick the TWO topics you are LEAST interested in attending.

  1 2
Lessons learned from the natural disasters
Disclosure of risk in financial planning
Spotlight on responsible lending: an update
Industry codes of practice: the interaction between the law, your business model and professional regulation
Codes of practice: lessons from the compliance monitoring experience, emerging compliance risks and sharing good industry practice
Scaled advice under the Future of Financial Advice reforms
The lifespan of a dispute, Regulations, process and skills – Part one: complaints and internal dispute resolution
The lifespan of a dispute, Regulations, process and skills – Part two: external dispute resolution and FOS
Understanding misleading or deceptive conduct
Forum on financial difficulty
Travel policy limitations – pre-existing illness and unattended luggage
Who commits insurance fraud and how can fraud allegations be substantiated?
The advisor/client relationship in financial planning
Hot topics – we ask you when you register to nominate a topic of interest

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3. Do you have any suggestions for other topics that could be covered at the conference or future workshops/forums?

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4. What organisation do you work for?

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5. What is your job title?

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