Exit this survey 2014 Customer Feedback on Website Satisfaction Please help us improve the ERS website by taking this brief survey. Answers are confidential. Question Title Tell us about you. Select one: Current employee Retiree of the State of Texas Former employee of the State of Texas (not retired) Prospective employee Family member of an employee or retiree HR representative / benefits coordinator / payroll officer Vendor Other (please specify) Question Title Overall, how satisfied are you with the new ERS website? Extremely satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Extremely dissatisfied Question Title Why are you visiting the ERS website today? (select one) I want to log into my account to make changes, view benefits, or update information. I am looking for contact information for ERS staff or benefits program administrators (such as HealthSelect or Caremark). I am trying to find a medical or dental provider. I want to find out about my retirement eligibility. I read a newsletter article and want more information. I want to attend an ERS presentation or seminar. I am looking for an ERS form or publication. I need to change my benefit elections due to a qualifying life event. I want to withdraw my retirement account (no longer an employee). I am looking for a job with ERS. Other (please specify) Question Title Thinking about the main reason for your visit today, which of the following statements is true? I was able to find exactly what I was looking for. I was able to find part of what I was looking for. I was able to find something I wasn't looking for, but it was helpful. I was not looking for anything specific when I visited the site. I was not able to find what I was looking for. (Enter what you were looking for below.) Question Title Please rate the ERS website on the following: Excellent Good Average Below Average Poor Quality of content (accurate information) Quality of content (accurate information) Excellent Quality of content (accurate information) Good Quality of content (accurate information) Average Quality of content (accurate information) Below Average Quality of content (accurate information) Poor Amount of information Amount of information Excellent Amount of information Good Amount of information Average Amount of information Below Average Amount of information Poor Easy to understand (simplicity of information) Easy to understand (simplicity of information) Excellent Easy to understand (simplicity of information) Good Easy to understand (simplicity of information) Average Easy to understand (simplicity of information) Below Average Easy to understand (simplicity of information) Poor Easy to navigate Easy to navigate Excellent Easy to navigate Good Easy to navigate Average Easy to navigate Below Average Easy to navigate Poor Information is organized (layout) Information is organized (layout) Excellent Information is organized (layout) Good Information is organized (layout) Average Information is organized (layout) Below Average Information is organized (layout) Poor Search function Search function Excellent Search function Good Search function Average Search function Below Average Search function Poor Compatible with screen readers (for users who are visually impaired) Compatible with screen readers (for users who are visually impaired) Excellent Compatible with screen readers (for users who are visually impaired) Good Compatible with screen readers (for users who are visually impaired) Average Compatible with screen readers (for users who are visually impaired) Below Average Compatible with screen readers (for users who are visually impaired) Poor Question Title Please rank the following website functions based on their importance to you: 1 2 3 4 5 6 7 8 9 10 11 Calculate Rates 1 2 3 4 5 6 7 8 9 10 11 Contact Information 1 2 3 4 5 6 7 8 9 10 11 ERS Account 1 2 3 4 5 6 7 8 9 10 11 Help and FAQs 1 2 3 4 5 6 7 8 9 10 11 Life Events 1 2 3 4 5 6 7 8 9 10 11 New Employee Resources 1 2 3 4 5 6 7 8 9 10 11 News Articles 1 2 3 4 5 6 7 8 9 10 11 Search/Sitemap 1 2 3 4 5 6 7 8 9 10 11 Upcoming Events 1 2 3 4 5 6 7 8 9 10 11 Videos 1 2 3 4 5 6 7 8 9 10 11 View Retirement Eligibility Question Title How often do you visit the ERS website? This is my first visit. Rarely (2-3 times before) Annually (1-2 times per year to update benefits only) Quarterly (3-4 times per year) Monthly (1-2 times per month) Regularly (at least once per week) Question Title Please tell us how we can further improve the ERS website experience. Please click "Done" below to submit your feedback. Done
