Youth Services Satisfaction Survey 2022-2023

Youth Services is offered by Sea to Sky Community Services that you have recently attended.

First, the basics...

Question Title

* 1. How did you find out about this program?

Brochure

Facebook

Instagram

Friend

Newspaper

Referred by Professional

Poster

Web Search

Word of Mouth

Other (please specify)

Tell us how we did

Question Title

* 2. Are you satisfied with:

	Yes	Somewhat	No
The times Youth Services offers programs	The times Youth Services offers programs Yes	The times Youth Services offers programs Somewhat	The times Youth Services offers programs No
The location of Youth Services programs	The location of Youth Services programs Yes	The location of Youth Services programs Somewhat	The location of Youth Services programs No
The level of safety during Youth Services programs	The level of safety during Youth Services programs Yes	The level of safety during Youth Services programs Somewhat	The level of safety during Youth Services programs No
The resources offered to you by staff	The resources offered to you by staff Yes	The resources offered to you by staff Somewhat	The resources offered to you by staff No

Please let us know exactly what is or isn't working for you, and how you think we can improve:

Question Title

* 3. Please rate your well-being after participating in Youth Services programs.

Feeling very low

Feeling low

Feeling neither low or good

Feeling good

Feeling great!

Feeling very low

Feeling low

Feeling neither low or good

Feeling good

Feeling great!

Other (please specify)

Question Title

* 4. Have you been given an opportunity to decide what happens in programs? (Conversations with staff or by participating on committees)

Yes

Somewhat

If not, how can we do better?

Question Title

* 5. Are you satisfied with the activities offered by Youth Services? (Think of programming, out trips and workshops.)

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 6. In your last conversation with a Youth Worker, did you feel valued, heard and respected?

Yes

Somewhat

If not, let us know how we can do better:

Question Title

* 7. Do you get access to services in a timely fashion? (I.e. referrals, cooking club, Spring Break activities, messages returned)

Yes

Somewhat

Question Title

* 8. What is your favourite thing about Youth Services?

Question Title

* 9. What can we do to make Youth Services better?

Question Title

* 10. Was your support staff courteous and respectful?

Yes

Somewhat

Comments and suggestions:

Any problems? We want to know!

Question Title

* 11. Did you have problems accessing or using our service?

Yes

Question Title

* 12. If yes, please let us know details.

Services were not available

I did not have the technology needed to participate

I did not hear about available services

SSCS communications were unclear

I was unable to contact an SSCS employee

I had challenges accessing the program location

I had challenges connecting to the online platforms

I had challenges accessing programs due to language and/or cultural barriers

Please provide details and suggestions the problems you had, so that we can improve:

Question Title

* 13. Please rate your experience with our organization and services you received.

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

* 14. What areas can we improve?

Question Title

* 15. Did we do something that you really appreciated?

Question Title

* 16. Are there any emerging gaps in local community services that you want to bring to our attention?

Have more to say?

Question Title

* 1. How did you find out about this program?

Question Title

* 2. Are you satisfied with:

Question Title

* 3. Please rate your well-being after participating in Youth Services programs.

Question Title

* 4. Have you been given an opportunity to decide what happens in programs? (Conversations with staff or by participating on committees)

Question Title

* 5. Are you satisfied with the activities offered by Youth Services? (Think of programming, out trips and workshops.)

Question Title

* 6. In your last conversation with a Youth Worker, did you feel valued, heard and respected?

Question Title

* 7. Do you get access to services in a timely fashion? (I.e. referrals, cooking club, Spring Break activities, messages returned)

Question Title

* 8. What is your favourite thing about Youth Services?

Question Title

* 9. What can we do to make Youth Services better?

Question Title

* 10. Was your support staff courteous and respectful?

Question Title

* 11. Did you have problems accessing or using our service?

Question Title

* 12. If yes, please let us know details.

Question Title

* 13. Please rate your experience with our organization and services you received.

Question Title

* 14. What areas can we improve?

Question Title

* 15. Did we do something that you really appreciated?

Question Title

* 16. Are there any emerging gaps in local community services that you want to bring to our attention?

Question Title

* 17. Would you like us to follow up with you regarding your responses? If so, please leave your name and contact information.