2024 Customer Satisfaction Survey 2024 Customer Satisfaction Survey Question Title * 1. What County do you live in? Clarendon Kershaw Lee Richland Sumter OK Question Title * 2. Overall, how satisfied or dissatisfied are you with Wateree Community Actions? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied OK Question Title * 3. How well do our services meet your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 4. How would you rate the quality of services? Very high quality High quality Neither high nor low quality Low quality Very low quality OK Question Title * 5. How responsive have we been to your questions or concerns about our services? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable OK Question Title * 6. How long have you been a customer of Wateree Community Actions? First time receiving services Second time receiving services 2 - 3 years 4 - 5 years More than 5 years Never been served OK Question Title * 7. How likely is it that you would recommend Wateree Community Actions to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 OK Question Title * 8. Overall, are you satisfied with the employees at Wateree Community Actions, neither satisfied nor dissatisfied with it, or dissatisfied with it? Extremely satisfied Moderately satisfied Slightly satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied OK Question Title * 9. Overall, how responsive has Wateree Community Actions been to your questions or concerns about our service? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive OK Question Title * 10. What does Wateree Community Actions do really well? OK Question Title * 11. How knowledgeable did our employee(s) seem to you? Extremely knowledgeable Very knowledgeable Somewhat knowledgeable Not so knowledgeable Not at all knowledgeable OK Question Title * 12. How many of your questions/problems did the customer service representative at Wateree Community Actions resolve? All of them Most of them About half of them Some of them None of them OK Question Title * 13. How well do you feel that Wateree Community Actions understands your needs? Extremely well Very well Somewhat well Not so well Not at all well OK Question Title * 14. How often, if ever, do you use other similar services? Extremely often Very often Somewhat often Not so often Never OK Question Title * 15. What service(s) did you receive Head Start / Early Head Start Educational Assistance Employment Assistance Health & Nutrition Eviction Prevention / Housing Utility Assistance OK Question Title * 16. What changes would Wateree Community Actions have to make for you to give it a higher rating? OK Question Title * 17. Do you have any other comments, questions, or concerns? OK Question Title * 18. Contact Information Name Address Address 2 City/Town State/Province ZIP/Postal Code Email Address Phone Number OK DONE