We want to hear from you!

If you have not yet ordered from Vip, please take our customer service feedback survey (click below)

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* 1. If you have not yet ordered from Vip, please take our customer service feedback survey (click below)

Which products to you buy, or consider buying, from Vip? Mark all that apply.

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* 2. Which products to you buy, or consider buying, from Vip? Mark all that apply.

Are you currently a Vip Customer?

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* 3. Are you currently a Vip Customer?

How would you rate our ability to manufacture & ship quality product?

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* 4. How would you rate our ability to manufacture & ship quality product?

How would you rate the consistency of our products?

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* 5. How would you rate the consistency of our products?

How would you rate the accuracy of actual product delivery dates to promise dates?

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* 6. How would you rate the accuracy of actual product delivery dates to promise dates?

How would you rate our pricing and terms?

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* 7. How would you rate our pricing and terms?

How would you rate our timely response to requests and inquiries?

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* 8. How would you rate our timely response to requests and inquiries?

How would you rate the knowledge of our sales and customer support teams?

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* 9. How would you rate the knowledge of our sales and customer support teams?

How would you rate our product delivery lead times?

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* 10. How would you rate our product delivery lead times?

How would you rate our customer service and sales departments ability to handle your technical questions / issues?

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* 11. How would you rate our customer service and sales departments ability to handle your technical questions / issues?

In overall performance, compared to other manufacturers of rubber and plastic products how would you rate VIP Rubber and Plastic Co.?

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* 12. In overall performance, compared to other manufacturers of rubber and plastic products how would you rate VIP Rubber and Plastic Co.?

What are the main deciding factors involved in making a purchase from Vip?
Check all that apply

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* 13. What are the main deciding factors involved in making a purchase from Vip?
Check all that apply

Is there anything else you would like to add regarding products or service?

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* 14. Is there anything else you would like to add regarding products or service?

How important/helpful are the following things to you?

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* 15. How important/helpful are the following things to you?

  Very Important Important Average Importance Low Importance Not At All Important
Entering an RFQ Online
Placing Orders Online
Accessing Account Information Online
Technical Information On Our Website
Contact Information

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* 16. Contact Information

 
100% of survey complete.

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