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Customer Service Survey | Not Yet A Customer
We want to hear from you!
1.
Which
products to you buy, or consider buying
, from Vip? Mark all that apply.
Rubber Extrusion
Molded Rubber
Plastic Extrusion
Plastic Pipe
Rubber Sheet
Comments
2.
Are you
currently a Vip Customer
?
Yes, I am a current customer
I have ordered in the past, but not within the last year
I am not yet a customer
I am a vendor
Other (please specify)
3.
How would you rate the
response time of our sales and customer support teams?
Very Poor
1 thumb
Poor
2 thumbs
Average
3 thumbs
Good
4 thumbs
Excellent
5 thumbs
N/A
Comments
4.
How would you rate the
knowledge of our sales and customer support teams
?
Very Poor
1 thumb
Poor
2 thumbs
Average
3 thumbs
Good
4 thumbs
Excellent
5 thumbs
N/A
Comments
5.
How would you rate our
product delivery lead times
?
Very Poor
1 thumb
Poor
2 thumbs
Average
3 thumbs
Good
4 thumbs
Excellent
5 thumbs
N/A
Comments
6.
How would you rate our
customer service and sales departments ability to handle your technical questions / issues
?
Very Poor
1 thumb
Poor
2 thumbs
Average
3 thumbs
Good
4 thumbs
Excellent
5 thumbs
N/A
Comments
7.
In overall performance,
compared to other manufacturers of rubber and plastic products how would you rate VIP Rubber and Plastic Co.
?
Very Poor
1 thumb
Poor
2 thumbs
Average
3 thumbs
Good
4 thumbs
Excellent
5 thumbs
N/A
Comments
8.
What are the
main deciding factors involved in making a purchase from Vip
?
Price
Lead Time
Quality
Customer Service
Production Abilities Unique To Vip
Company is Trustworthy & Reliable
Comments
9.
Is there anything else you would like to add?
10.
How important/helpful are the following things to you?
Very Important
Important
Average Importance
Low Importance
Not At All Important
Entering an RFQ Online
Very Important
Important
Average Importance
Low Importance
Not At All Important
Placing Orders Online
Very Important
Important
Average Importance
Low Importance
Not At All Important
Accessing Account Information Online
Very Important
Important
Average Importance
Low Importance
Not At All Important
Technical Information On Our Website
Very Important
Important
Average Importance
Low Importance
Not At All Important
Other (please specify)
11.
What Industry Are You In?
Automotive
Aerospace
Aircraft
Architecture / Construction
Commercia
Door / Window
Entertainment
Food Services
Irrigation
Lighting
Marine
Mass Transit
Medical
Military / Defense
Mining
Oil & Gas
Recreation
Rubber or Plastic Reseller
Squeeze Tube
Water
Other (please specify)
