Customer Service Survey | Not Yet A Customer We want to hear from you! Question Title * 1. Which products to you buy, or consider buying, from Vip? Mark all that apply. Rubber Extrusion Molded Rubber Plastic Extrusion Plastic Pipe Rubber Sheet Comments Question Title * 2. Are you currently a Vip Customer? Yes, I am a current customer I have ordered in the past, but not within the last year I am not yet a customer I am a vendor Other (please specify) Question Title * 3. How would you rate the response time of our sales and customer support teams? Very Poor Poor Average Good Excellent N/A Very Poor Poor Average Good Excellent N/A Comments Question Title * 4. How would you rate the knowledge of our sales and customer support teams? Very Poor Poor Average Good Excellent N/A Very Poor Poor Average Good Excellent N/A Comments Question Title * 5. How would you rate our product delivery lead times? Very Poor Poor Average Good Excellent N/A Very Poor Poor Average Good Excellent N/A Comments Question Title * 6. How would you rate our customer service and sales departments ability to handle your technical questions / issues? Very Poor Poor Average Good Excellent N/A Very Poor Poor Average Good Excellent N/A Comments Question Title * 7. In overall performance, compared to other manufacturers of rubber and plastic products how would you rate VIP Rubber and Plastic Co.? Very Poor Poor Average Good Excellent N/A Very Poor Poor Average Good Excellent N/A Comments Question Title * 8. What are the main deciding factors involved in making a purchase from Vip? Price Lead Time Quality Customer Service Production Abilities Unique To Vip Company is Trustworthy & Reliable Comments Question Title * 9. Is there anything else you would like to add? Question Title * 10. How important/helpful are the following things to you? Very Important Important Average Importance Low Importance Not At All Important Entering an RFQ Online Entering an RFQ Online Very Important Entering an RFQ Online Important Entering an RFQ Online Average Importance Entering an RFQ Online Low Importance Entering an RFQ Online Not At All Important Placing Orders Online Placing Orders Online Very Important Placing Orders Online Important Placing Orders Online Average Importance Placing Orders Online Low Importance Placing Orders Online Not At All Important Accessing Account Information Online Accessing Account Information Online Very Important Accessing Account Information Online Important Accessing Account Information Online Average Importance Accessing Account Information Online Low Importance Accessing Account Information Online Not At All Important Technical Information On Our Website Technical Information On Our Website Very Important Technical Information On Our Website Important Technical Information On Our Website Average Importance Technical Information On Our Website Low Importance Technical Information On Our Website Not At All Important Other (please specify) Question Title * 11. What Industry Are You In? Automotive Aerospace Aircraft Architecture / Construction Commercia Door / Window Entertainment Food Services Irrigation Lighting Marine Mass Transit Medical Military / Defense Mining Oil & Gas Recreation Rubber or Plastic Reseller Squeeze Tube Water Other (please specify) Done
