UQU Food & Beverage Customer Feedback Survey

UQU strive for continuous improvement at our food & beverage outlets. We would appreciate your feedback (the good, the bad and the ugly) to help us provide a better product offering and overall experience for our customers.

	Disappointing	Below Expectation	Satisfactory	Great	Exceptional	N/A
Flavour	Flavour Disappointing	Flavour Below Expectation	Flavour Satisfactory	Flavour Great	Flavour Exceptional	Flavour N/A
Quality	Quality Disappointing	Quality Below Expectation	Quality Satisfactory	Quality Great	Quality Exceptional	Quality N/A
Value for Money	Value for Money Disappointing	Value for Money Below Expectation	Value for Money Satisfactory	Value for Money Great	Value for Money Exceptional	Value for Money N/A
Temperature	Temperature Disappointing	Temperature Below Expectation	Temperature Satisfactory	Temperature Great	Temperature Exceptional	Temperature N/A
Presentation	Presentation Disappointing	Presentation Below Expectation	Presentation Satisfactory	Presentation Great	Presentation Exceptional	Presentation N/A
Portion Size	Portion Size Disappointing	Portion Size Below Expectation	Portion Size Satisfactory	Portion Size Great	Portion Size Exceptional	Portion Size N/A

Disappointing

Below Expectation

Satisfactory

Great

Exceptional

N/A

Flavour

Flavour Disappointing

Flavour Below Expectation

Flavour Satisfactory

Flavour Great

Flavour Exceptional

Flavour N/A

Quality

Quality Disappointing

Quality Below Expectation

Quality Satisfactory

Quality Great

Quality Exceptional

Quality N/A

Value for Money

Value for Money Disappointing

Value for Money Below Expectation

Value for Money Satisfactory

Value for Money Great

Value for Money Exceptional

Value for Money N/A

Temperature

Temperature Disappointing

Temperature Below Expectation

Temperature Satisfactory

Temperature Great

Temperature Exceptional

Temperature N/A

Presentation

Presentation Disappointing

Presentation Below Expectation

Presentation Satisfactory

Presentation Great

Presentation Exceptional

Presentation N/A

Portion Size

Portion Size Disappointing

Portion Size Below Expectation

Portion Size Satisfactory

Portion Size Great

Portion Size Exceptional

Portion Size N/A

	Disappointing	Below Expectation	Satisfactory	Great	Exceptional	N/A
Friendliness of Staff	Friendliness of Staff Disappointing	Friendliness of Staff Below Expectation	Friendliness of Staff Satisfactory	Friendliness of Staff Great	Friendliness of Staff Exceptional	Friendliness of Staff N/A
Wait Time in Queue to Order	Wait Time in Queue to Order Disappointing	Wait Time in Queue to Order Below Expectation	Wait Time in Queue to Order Satisfactory	Wait Time in Queue to Order Great	Wait Time in Queue to Order Exceptional	Wait Time in Queue to Order N/A
Wait Time for Food	Wait Time for Food Disappointing	Wait Time for Food Below Expectation	Wait Time for Food Satisfactory	Wait Time for Food Great	Wait Time for Food Exceptional	Wait Time for Food N/A
Wait Time in Queue to Pay	Wait Time in Queue to Pay Disappointing	Wait Time in Queue to Pay Below Expectation	Wait Time in Queue to Pay Satisfactory	Wait Time in Queue to Pay Great	Wait Time in Queue to Pay Exceptional	Wait Time in Queue to Pay N/A
Knowledge of Staff Member	Knowledge of Staff Member Disappointing	Knowledge of Staff Member Below Expectation	Knowledge of Staff Member Satisfactory	Knowledge of Staff Member Great	Knowledge of Staff Member Exceptional	Knowledge of Staff Member N/A
Presentation of Staff Members	Presentation of Staff Members Disappointing	Presentation of Staff Members Below Expectation	Presentation of Staff Members Satisfactory	Presentation of Staff Members Great	Presentation of Staff Members Exceptional	Presentation of Staff Members N/A

Disappointing

Below Expectation

Satisfactory

Great

Exceptional

N/A

Friendliness of Staff

Friendliness of Staff Disappointing

Friendliness of Staff Below Expectation

Friendliness of Staff Satisfactory

Friendliness of Staff Great

Friendliness of Staff Exceptional

Friendliness of Staff N/A

Wait Time in Queue to Order

Wait Time in Queue to Order Disappointing

Wait Time in Queue to Order Below Expectation

Wait Time in Queue to Order Satisfactory

Wait Time in Queue to Order Great

Wait Time in Queue to Order Exceptional

Wait Time in Queue to Order N/A

Wait Time for Food

Wait Time for Food Disappointing

Wait Time for Food Below Expectation

Wait Time for Food Satisfactory

Wait Time for Food Great

Wait Time for Food Exceptional

Wait Time for Food N/A

Wait Time in Queue to Pay

Wait Time in Queue to Pay Disappointing

Wait Time in Queue to Pay Below Expectation

Wait Time in Queue to Pay Satisfactory

Wait Time in Queue to Pay Great

Wait Time in Queue to Pay Exceptional

Wait Time in Queue to Pay N/A

Knowledge of Staff Member

Knowledge of Staff Member Disappointing

Knowledge of Staff Member Below Expectation

Knowledge of Staff Member Satisfactory

Knowledge of Staff Member Great

Knowledge of Staff Member Exceptional

Knowledge of Staff Member N/A

Presentation of Staff Members

Presentation of Staff Members Disappointing

Presentation of Staff Members Below Expectation

Presentation of Staff Members Satisfactory

Presentation of Staff Members Great

Presentation of Staff Members Exceptional

Presentation of Staff Members N/A

	Disappointing	Below Expectation	Satisfactory	Great	Exceptional
Presentation of the Outlet	Presentation of the Outlet Disappointing	Presentation of the Outlet Below Expectation	Presentation of the Outlet Satisfactory	Presentation of the Outlet Great	Presentation of the Outlet Exceptional
Cleanliness of the Outlet	Cleanliness of the Outlet Disappointing	Cleanliness of the Outlet Below Expectation	Cleanliness of the Outlet Satisfactory	Cleanliness of the Outlet Great	Cleanliness of the Outlet Exceptional
Variety of Product Offerings	Variety of Product Offerings Disappointing	Variety of Product Offerings Below Expectation	Variety of Product Offerings Satisfactory	Variety of Product Offerings Great	Variety of Product Offerings Exceptional
Atmosphere & Ambience of Outlet	Atmosphere & Ambience of Outlet Disappointing	Atmosphere & Ambience of Outlet Below Expectation	Atmosphere & Ambience of Outlet Satisfactory	Atmosphere & Ambience of Outlet Great	Atmosphere & Ambience of Outlet Exceptional

Disappointing

Below Expectation

Satisfactory

Great

Exceptional

Presentation of the Outlet

Presentation of the Outlet Disappointing

Presentation of the Outlet Below Expectation

Presentation of the Outlet Satisfactory

Presentation of the Outlet Great

Presentation of the Outlet Exceptional

Cleanliness of the Outlet

Cleanliness of the Outlet Disappointing

Cleanliness of the Outlet Below Expectation

Cleanliness of the Outlet Satisfactory

Cleanliness of the Outlet Great

Cleanliness of the Outlet Exceptional

Variety of Product Offerings

Variety of Product Offerings Disappointing

Variety of Product Offerings Below Expectation

Variety of Product Offerings Satisfactory

Variety of Product Offerings Great

Variety of Product Offerings Exceptional

Atmosphere & Ambience of Outlet

Atmosphere & Ambience of Outlet Disappointing

Atmosphere & Ambience of Outlet Below Expectation

Atmosphere & Ambience of Outlet Satisfactory

Atmosphere & Ambience of Outlet Great

Atmosphere & Ambience of Outlet Exceptional

	Very Important	Fairly Important	Important	Slightly Important	Not at all Important
Convenience & Location	Convenience & Location Very Important	Convenience & Location Fairly Important	Convenience & Location Important	Convenience & Location Slightly Important	Convenience & Location Not at all Important
Price	Price Very Important	Price Fairly Important	Price Important	Price Slightly Important	Price Not at all Important
Type of Cuisine	Type of Cuisine Very Important	Type of Cuisine Fairly Important	Type of Cuisine Important	Type of Cuisine Slightly Important	Type of Cuisine Not at all Important
Product Variety	Product Variety Very Important	Product Variety Fairly Important	Product Variety Important	Product Variety Slightly Important	Product Variety Not at all Important
Product Quality	Product Quality Very Important	Product Quality Fairly Important	Product Quality Important	Product Quality Slightly Important	Product Quality Not at all Important
UQU Outlet vs. Non-UQU Outlet	UQU Outlet vs. Non-UQU Outlet Very Important	UQU Outlet vs. Non-UQU Outlet Fairly Important	UQU Outlet vs. Non-UQU Outlet Important	UQU Outlet vs. Non-UQU Outlet Slightly Important	UQU Outlet vs. Non-UQU Outlet Not at all Important
Ability to Order Online	Ability to Order Online Very Important	Ability to Order Online Fairly Important	Ability to Order Online Important	Ability to Order Online Slightly Important	Ability to Order Online Not at all Important
Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free)	Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Very Important	Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Fairly Important	Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Important	Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Slightly Important	Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Not at all Important
Availability of Nutritional Information	Availability of Nutritional Information Very Important	Availability of Nutritional Information Fairly Important	Availability of Nutritional Information Important	Availability of Nutritional Information Slightly Important	Availability of Nutritional Information Not at all Important

Very Important

Fairly Important

Important

Slightly Important

Not at all Important

Convenience & Location

Convenience & Location Very Important

Convenience & Location Fairly Important

Convenience & Location Important

Convenience & Location Slightly Important

Convenience & Location Not at all Important

Price

Price Very Important

Price Fairly Important

Price Important

Price Slightly Important

Price Not at all Important

Type of Cuisine

Type of Cuisine Very Important

Type of Cuisine Fairly Important

Type of Cuisine Important

Type of Cuisine Slightly Important

Type of Cuisine Not at all Important

Product Variety

Product Variety Very Important

Product Variety Fairly Important

Product Variety Important

Product Variety Slightly Important

Product Variety Not at all Important

Product Quality

Product Quality Very Important

Product Quality Fairly Important

Product Quality Important

Product Quality Slightly Important

Product Quality Not at all Important

UQU Outlet vs. Non-UQU Outlet

UQU Outlet vs. Non-UQU Outlet Very Important

UQU Outlet vs. Non-UQU Outlet Fairly Important

UQU Outlet vs. Non-UQU Outlet Important

UQU Outlet vs. Non-UQU Outlet Slightly Important

UQU Outlet vs. Non-UQU Outlet Not at all Important

Ability to Order Online

Ability to Order Online Very Important

Ability to Order Online Fairly Important

Ability to Order Online Important

Ability to Order Online Slightly Important

Ability to Order Online Not at all Important

Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free)

Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Very Important

Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Fairly Important

Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Important

Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Slightly Important

Dietary Requirements (e.g. Halal, Vegetarian, Vegan, Diary-Free) Not at all Important

Availability of Nutritional Information

Availability of Nutritional Information Very Important

Availability of Nutritional Information Fairly Important

Availability of Nutritional Information Important

Availability of Nutritional Information Slightly Important

Availability of Nutritional Information Not at all Important

UQU Food & Beverage Customer Feedback

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* 1. Would you like to be contacted about your feedback?

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* 2. Are you a:

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* 3. Which UQU outlet did you purchase from?

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* 4. When did you visit this outlet?

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* 5. What did you purchase?

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* 6. How would you rate your purchase?

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* 7. How would you rate the customer service you received?

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* 8. How would you rate the overall experience at the UQU outlet?

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* 9. Please provide any further feedback or suggestions:

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* 10. How many days do you attend class/work on campus each week?

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* 11. How often do you purchase food or drink on campus each week?

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* 12. Please rate how important the following factors are when deciding what food & drink to purchase on campus?