Tenant Evaluation of Maintenance 2022-2023

Sea to Sky Community Services (SSCS) manages the residential property in which you reside. We've sent you this survey because you've recently received support from our maintenance services. All responses are anonymous unless you chose to identify yourself for follow-up. Thank you for taking the time to let us know about your experience, we value your feedback and use it to improve services.

Question Title

* 1. Was it easy to make the maintenance request?

Yes

Somewhat

If you didn't think it was easy, please let us know why the process was difficult and what you think we should do to improve it:

Question Title

* 2. Are you satisfied with the way staff received and responded to your initial maintenance request?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

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* 3. Did a maintenance worker visit your home to assess the issue prior to making the repair?

Yes

Comments and suggestions:

Question Title

* 4. Were you told how long it would take to make the repair?

Yes

Comments and suggestions:

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* 5. If the work required an outside contractor, did they make an appointment with you to complete the job?

Yes

Comments and suggestions:

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* 6. If the work was done by a contractor, please let us know how satisfied you are with the following:

	Very satisfied	Mostly satisfied	Somewhat satisfied	Mostly unsatisfied	Not satisfied at all
Contractor's attitude	Contractor's attitude Very satisfied	Contractor's attitude Mostly satisfied	Contractor's attitude Somewhat satisfied	Contractor's attitude Mostly unsatisfied	Contractor's attitude Not satisfied at all
Contractor's ability to keep area clean	Contractor's ability to keep area clean Very satisfied	Contractor's ability to keep area clean Mostly satisfied	Contractor's ability to keep area clean Somewhat satisfied	Contractor's ability to keep area clean Mostly unsatisfied	Contractor's ability to keep area clean Not satisfied at all
Contractor's workmanship	Contractor's workmanship Very satisfied	Contractor's workmanship Mostly satisfied	Contractor's workmanship Somewhat satisfied	Contractor's workmanship Mostly unsatisfied	Contractor's workmanship Not satisfied at all
Information shared by the contractor about what was happening	Information shared by the contractor about what was happening Very satisfied	Information shared by the contractor about what was happening Mostly satisfied	Information shared by the contractor about what was happening Somewhat satisfied	Information shared by the contractor about what was happening Mostly unsatisfied	Information shared by the contractor about what was happening Not satisfied at all

Comments and suggestions:

Question Title

* 7. If the work was done by SSCS maintenance staff, please let us know how satisfied you are with the following:

	Very satisfied	Mostly satisfied	Somewhat satisfied	Mostly unsatisfied	Not satisfied at all
Maintenance staff's attitude	Maintenance staff's attitude Very satisfied	Maintenance staff's attitude Mostly satisfied	Maintenance staff's attitude Somewhat satisfied	Maintenance staff's attitude Mostly unsatisfied	Maintenance staff's attitude Not satisfied at all
Maintenance staff's ability to keep area clean	Maintenance staff's ability to keep area clean Very satisfied	Maintenance staff's ability to keep area clean Mostly satisfied	Maintenance staff's ability to keep area clean Somewhat satisfied	Maintenance staff's ability to keep area clean Mostly unsatisfied	Maintenance staff's ability to keep area clean Not satisfied at all
Maintenance staff's workmanship	Maintenance staff's workmanship Very satisfied	Maintenance staff's workmanship Mostly satisfied	Maintenance staff's workmanship Somewhat satisfied	Maintenance staff's workmanship Mostly unsatisfied	Maintenance staff's workmanship Not satisfied at all
Information shared by the maintenance staff about what was happening	Information shared by the maintenance staff about what was happening Very satisfied	Information shared by the maintenance staff about what was happening Mostly satisfied	Information shared by the maintenance staff about what was happening Somewhat satisfied	Information shared by the maintenance staff about what was happening Mostly unsatisfied	Information shared by the maintenance staff about what was happening Not satisfied at all

Comments and suggestions:

Question Title

* 8. Are you satisfied with the performance of SSCS maintenance staff in their effort to meet your needs?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Tenant Evaluation of Maintenance 2022-2023

Question Title

* 1. Was it easy to make the maintenance request?

Question Title

* 2. Are you satisfied with the way staff received and responded to your initial maintenance request?

Question Title

* 3. Did a maintenance worker visit your home to assess the issue prior to making the repair?

Question Title

* 4. Were you told how long it would take to make the repair?

Question Title

* 5. If the work required an outside contractor, did they make an appointment with you to complete the job?

Question Title

* 6. If the work was done by a contractor, please let us know how satisfied you are with the following:

Question Title

* 7. If the work was done by SSCS maintenance staff, please let us know how satisfied you are with the following:

Question Title

* 8. Are you satisfied with the performance of SSCS maintenance staff in their effort to meet your needs?

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* 9. What can we do to improve our maintenance services?

Question Title

* 10. Please leave your name and contact information if you'd like us to follow up with you regarding your responses.