Thank you for taking the time to take this short survey! Scotts Valley Water District is surveying customers and community members about how you receive information and interact with the District. Your responses will help us improve existing services and develop new ways to provide customer service and community engagement.

Please note, questions with asterisks require a response. 

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* 1. Are you a Scotts Valley Water District customer and/or water user?

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* 2. Are you a residential or commercial customer/water user?

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* 3. If you are a residential customer/water user, do you rent or own your home?

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* 4. What is your age?

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* 5. What is your preferred device?

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* 6. How do you currently receive information about SVWD activities and projects? (check as many as apply)

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* 7. How would you prefer to receive information about SVWD activities and projects? (check as many as apply)

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* 8. For questions and/or issues about your water account, including service to your home or business, how do you prefer to communicate with SVWD? (check as many as apply)

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* 9. Among SVWD’s digital/web-based services, which have you used before? (check as many as apply)

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* 10. If you are a WaterSmart user, how did you hear about it? (check as many as apply)

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* 11. What additional online/digital services would you use if offered by SVWD? (check as many as apply)

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* 12. Are there other improvements SVWD could make to provide you with better customer service and/or utilize digital/online solutions and technologies?

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* 13. Do you have any other comments, questions, or concerns?

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* 14. At what email address do you prefer to be contacted?

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