The better our performance, the lower the temperature ....

Dear Member,

Thank you for taking the time to provide us with your valuable feedback.

Please rate our performance against each statement using the following scoring guideline:

If you ‘Strongly agree’, click on the ‘Super Cool’ button 2

If you ‘Very much agree’, click on the ‘Chilled’ button 3

If you 'Agree', click on the ‘Room Temperature’ button 4

If you ‘Disagree’, click on the ‘A Bit Uncomfortable’ button 5

If you ‘Strongly disagree’ click on the ‘Red Hot’ button 6

The better our performance, the lower the temperature ...                                                                    

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* 1. This Credit Union offers me good value for money

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* 2. I would recommend this Credit Union

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* 3. I feel the staff of this Credit Union treat me with respect

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* 4. I feel the staff of this Credit Union 'put me at the heart' of everything they do

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* 5. I feel the staff of this Credit Union understand my needs

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* 6. I intend to do further business with this Credit Union

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* 7. I am offered products / services at this Credit Union that are appropriate to my needs

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* 8. I feel the staff of this Credit Union treat my business in a confidential manner

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* 9. The product documentation at this Credit Union is easy to understand

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* 10. The range of products/services I receive at this Credit Union fully meet my financial needs

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* 11. The staff of this Credit Union present themselves in a professional manner

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* 12. This Credit Union provides me with sufficient detail to make a sound decision on the financial products and services they offer

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* 13. I find the service at this Credit Union is efficient

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* 14. The loan documentation provided by this Credit Union fully alerts me to my obligations

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* 15. I am aware of the full range of products available at this Credit Union

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* 16. This Credit Union is the best financial institution I deal with

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* 17. The staff of this Credit Union have a thorough knowledge of products and services available

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* 18. I am proud to be a member of this Credit Union

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* 19. My local branch is located at ....

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* 20. How I engage with this Credit Union

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* 21. Your membership number - to be included in the draw for a €100 One4all voucher

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* 22. Suggestions to help us to improve our service? ... please leave your comments here

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* 23. How likely is it that you would recommend this Credit Union to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

T