Soal kaji selidik ini dihasilkan untuk memahami persepsi masyarakat terhadap SME Bank dan fungsinya. Jawapan anda adalah sulit. Kerjasama anda dalam menjawab semua soalan amatlah dihargai.

This questionnaire is developed to understand the perceptions of SME Bank and its functions. Your answer is strictly confidential. Your cooperation in answering all questions is greatly appreciated.
Bahagian 1: Maklumat Demografik
Part 1: Demographic Information

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* 1. Jantina / Gender

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* 2. Umur / Age 

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* 3. Lokasi / Location

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* 4. Tahap Pendidikan Tertinggi / Highest Level of Education

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* 5. Pekerjaan / Occupation

Bahagian 2 : Soalan Mengenai SME Bank
Part 2: Questions on SME Bank

Dari skala 1- 5, sila nyatakan pandangan anda berkenaan kenyataan berikt berdasarkan skala dibawah.
From the scale of 1-5, please indicate your perception on the following statements based on the below scale.
Kesedaran Jenama / Brand Awareness

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* 6. Saya mengenali jenama SME Bank ini sebagai antara salah sebuah Bank di Malaysia.
I can recognise the SME Bank brand as among the Banks in Malaysia.

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* 7. Nama SME Bank terlintas di fikiran bilamana pembiayaan perniagaan disebut.
SME Bank first springs to mind whenever business financing is mentioned.

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* 8. Saya sedar akan fungsi dan perkhidmatan SME Bank
I am aware of the function and services of SME Bank.

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* 9. Saya percaya Bank ini melakukan kerja yang baik dalam meningkatkan kesedaran jenama.
I believe the Bank is doing a good job in creating brand awareness.

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* 10. Saya ingin tahu dengan lebih lanjut mengenai SME Bank walaupun saya mungkin tidak melanggan pekhidmatan mereka.
I wish to know more about the Bank even though I might not subscribe to its services.

Persepsi Jenama / Brand Perception

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* 11. SME Bank ialah sebuah bank pembangunan yang bereputasi di Malaysia
SME Bank is a reputable development bank in Malaysia.

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* 12. Saya beranggapan Bank ini boleh dipercayai.
I believed the Bank is trustworthy.

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* 13. Saya percaya Bank ini diurus dengan professional
I believed the Bank is professionally managed.

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* 14. Saya akan mengesyorkan SME Bank kepada ahli keluarga dan rakan yang sedang mencari pembiayaan perniagaan.
I would recommend the Bank to friends and family looking for business financing.

Kehadiran Digital dan Media Sosial / Digital and Social Media Presence

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* 15. Saya seorang pengikut salah satu atau lebih rangkaian media sosial SME Bank (Facebook, Instagram, Twitter, Youtube dan Linkedin)
I am a follower of either one or more of SME Bank’s social media platforms (Facebook, Instagram,Twitter, Youtube and Linkedin).

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* 16. Saya bukan pengikut tetapi pernah lihat/sedar akan platform media sosial SME Bank.
I am not a follower but I have come across/aware of SME Bank’s social media platforms.

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* 17. Informasi yang saya cari mudah didapati di platform media sosial SME Bank
The information I seek from SME Bank’s social media platforms are easily available.

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* 18. Saya ingin lebih terlibat didalam platform media sosial SME Bank.
I would like to engage more on SME Bank’s Social Media Platform.

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* 19. Laman web SME Bank agak menarik
The website of the Bank is attractive.

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* 20. Adalah mudah untuk saya menavigasi dan mencari maklumat di laman web SME Bank.
It is easy to navigate and look for information on SME Bank’s website.

Tanggungjawab Sosial / Social Responsibility

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* 21. Saya percaya SME Bank menyumbang kepada masyarakat.
I believe that SME Bank is contributing to the society.

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* 22. Saya percaya SME Bank bertanggungjawab secara sosial.
I believed that SME Bank is socially responsible.

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* 23. Saya tahu akan aktiviti tanggungjawab sosial korporat Bank.
I am aware of the Bank’s Corporate Social Responsibility activities.

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* 24. Aktiviti tanggungjawab sosial korporat SME Bank telah menyumbang kepada imej positif Bank.
The Corporate Social Responsibility activities of the Bank have contributed positively to the image of the Bank.

Soal selidik tamat. / End of questionnaire.

Terima kasih di atas kerjasama anda.
Thank you for your kind cooperation.
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