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* Which WIC clinic do you use?

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* What is your age?

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* How would you best describe yourself?

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* How did you hear about WIC?

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* How satisfied are you with WIC’s remote services by phone or telehealth during the COVID-19 pandemic?

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* What type of services do you prefer?

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* What aspects of phone and telehealth services would you like to continue once WIC is able to provide in-person services again? Check all that apply. 

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* Did you know that you can use a free interpreter during your WIC appointment?

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* Have you used an interpreter to complete your WIC appointment in the last 6 months?

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* How satisfied are you with your ability to communicate, understand and be understood when you have used an interpreter with WIC services?

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* Are the WIC program and nutrition education materials easy for you to understand and available in your preferred language?

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* What could WIC do to make getting and using WIC services easier for you?

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* Are you using all your WIC foods?

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* Why or why not?

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* Do you have all your children up to age 5 enrolled in WIC?

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* Why or why not?

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* Do you use the WIC app?

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* Why or why not?

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* How valuable is the WIC program to you and your family?

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* How did you apply for WIC?

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* Was the process to enroll easy or hard?

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* What made it easy or hard?

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* In the last 4 months, in what ways did you contact the WIC office? Check all that apply.

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* If you left a phone message or used the online enrollment form, how quickly did staff get back to you?

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* Overall, how does the WIC staff make you feel when you arrive at your appointments or when you talk with them over the phone?

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* Was your appointment about the right amount of time to do everything you needed or wanted?

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* How well did WIC staff listen to your concerns when you talked with them at your appointment?

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* During your last visit, did you get: (check all that apply)

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* How do you prefer to get nutrition education?

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* Is the nutrition education in the WIC office helpful to meet your needs?

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* Based on the information you receive during your appointments, do you intend to change anything about your diet or your child(ren)'s diet?

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* Do you prefer printed materials you can take home or referral to online information?

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* Have you visited sdwic.org?

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* Did you know that the WIC website has an online library with information on breastfeeding, healthy pregnancy, healthy children, physical activity, recipes, etc.?

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* On a scale from 1-5, how confident are you about knowing and using your WIC food benefits??

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* Which statement best describes your ability to find WIC foods where you shop?

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* In the past year, how often has a store cashier told you that you picked food that was not available through WIC?

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* Would you shop for WIC groceries online if the service was available through your store?

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* Overall, how satisfied are you with the breastfeeding education and support you received from WIC staff in the last year (not a peer counselor)?

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* In the past year, in what ways did WIC staff help you to continue breastfeeding as long as you wanted? Please check all that apply.

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* As a thank you for sharing your experience. As a thank you, would you like to be entered to win a stroller and a basket of self-care items from Tiny Human Supply Company? If so, please enter your eWIC number here (Note: your survey responses will remain anonymous):

 
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