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* 1. Does your business utilize certificated repairmen?

If you answered "No" to question 1, skip to question 3 and please provide comments.

If you answered "Yes" to question 1, provide some additional insight via question 2.

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* 2. On a scale from 1 to 5, where 1 means "strongly disagree" and 5 means "strongly agree", please indicate your level of agreement with the following statements.

  Strongly Disagree Disagree Neither Agree Nor Disagree Agree Strongly Agree Don't Know/NA
The repairman application/endorsement process was efficient.
It was easier to get a repairman's certificate for individuals who had already held one elsewhere.
Our company actively sought out repairman from other certificate holders.
Our company regularly had repairman leave to go work for other certificate holders.
Utilizing repairman was an effective way to meet our company's business and regulatory requirements.

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* 3. What comments do you have about the use of repairman certificates? If you have employed repairman, what details can you provide regarding your answers to question 2? If you haven't, are there any specific reasons why not?