Augusta Planning & Development Customer Satisfaction Survey

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* 1. Technician's Name

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* 2. Date

When did you visit?

Date

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* 3. Customer Type

Contractor / Builder

Homeowner / Resident

Business Owner

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* 4. Type of Interaction

Building Permit

Business License

Alcohol License

Code Enforcement

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* 5. Quality of Service

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Were you waited on in a timely manner?	Were you waited on in a timely manner? Strongly Agree	Were you waited on in a timely manner? Agree	Were you waited on in a timely manner? Neutral	Were you waited on in a timely manner? Disagree	Were you waited on in a timely manner? Strongly Disagree
Were department staff friendly and courteous?	Were department staff friendly and courteous? Strongly Agree	Were department staff friendly and courteous? Agree	Were department staff friendly and courteous? Neutral	Were department staff friendly and courteous? Disagree	Were department staff friendly and courteous? Strongly Disagree
Were department staff knowledgeable and professional?	Were department staff knowledgeable and professional? Strongly Agree	Were department staff knowledgeable and professional? Agree	Were department staff knowledgeable and professional? Neutral	Were department staff knowledgeable and professional? Disagree	Were department staff knowledgeable and professional? Strongly Disagree

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* 6. Overall Satisfaction

	Very Satisfied	Somewhat Satisfied	Neither Satisfied or Dissatisfied	Somewhat Dissatisfied	Very Dissatisfied
Overall, how satisfied are you with the customer service you received?	Overall, how satisfied are you with the customer service you received? Very Satisfied	Overall, how satisfied are you with the customer service you received? Somewhat Satisfied	Overall, how satisfied are you with the customer service you received? Neither Satisfied or Dissatisfied	Overall, how satisfied are you with the customer service you received? Somewhat Dissatisfied	Overall, how satisfied are you with the customer service you received? Very Dissatisfied

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* 7. General Comments

The results of this survey are subject to public records laws in the State of Georgia. You are under no obligation to provide any identifying information, however, if you would like us to contact you to follow up on any comments, suggestions, or concerns that you have about Construction Permit, Business License or Code Enforcement processes, please provide your contact information below:

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* 8. Name

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* 9. Phone Number

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* 10. Email

Augusta Planning and Development Department
Carla Delany, Interim Director
535 Telfair Street Augusta, GA. 30901
3rd Floor
Phone: (706) 312-5050