Oswego Public Library invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes. 

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact Luke Connor, lconnor@ncls.org, 315.341.5867. 

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please review all questions even if you do not respond to all of them and be sure to click DONE at the end to submit your survey.

Thank you for your time!

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* 1. Do you have an Oswego Public Library card?

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* 2. If you do not have an Oswego Public Library card or do not use the library, please indicate the reason below.  (Check all that apply.)

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* 3. If you frequently use another public library in the area, please indicate which library and what you like about that library.

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* 4. How often do you use the Oswego Public Library?

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* 5. What would make it easier for you to use the library?

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* 6. How satisfied are you with the Oswego Public Library overall?

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* 7. Please rate how satisfied you are overall with the following aspects of the library.

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Selection in the library's collections
Ease of access to library collections
Library hours of operation
Length of wait time for popular eBooks and physical books
Library facility
Atmosphere in the library
Customer service
Technology available at the library
Library website
Library programs
How well my culture and/or interests are represented in the library's collections
How well my culture and/or interests are represented in the library's events

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* 8. For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?

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* 9. Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.

  Very valuable Valuable Neutral Slightly valuable Not valuable at all Not aware this was available at the library
Physical materials to check out
Digital materials to download
Use of a computer or printer
Get help from staff
Use WiFi
Make copies or send a fax
Attend a program
To have a space to read
To work or study
Curbside pick-up of holds and requests
Use of a book delivery service 
Use of a meeting room
Use of a research database (such as Ancestry)

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* 10. What programs, services, or collections could the library add (both inside and outside of the library) that would be valuable to you and your family?  

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* 11. What are some ways the library could better utilize spaces inside the building?

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* 12. Where do you learn about what is going on at the library?

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* 13. Where are other places that you get news about the community?

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* 14. We are thinking about where to focus our resources over the next several years.  Please rate the items below based on your level of interest.

  Very interested Interested Neutral Slightly interested Not at all interested
Print Books
Magazines/Newspapers
Audiovisuals (DVDs or CDs)
Digital and streaming collections of eBooks, downloadable audiobooks, movies, and TV shows (like Libby/Overdrive, etc.)
Increasing outreach and partnerships with community organizations
Purchase a vehicle to bring library services to remote areas
Programs for seniors (age 60+)
Programs for adults (age 30-59)
Programs for young adults (age 19-29)
Programs for teens (age 12-18)
Programs for children (age 6-11)
Programs for pre-K children (birth to age 5)
Virtual programming/events (like through Zoom or social media)
Technology for use in the library
Technology support (computer classes, WiFi access, one-on-one tech support)
Develop a Library of Things collection (with items like telescopes, musical instruments, fishing poles etc.)
Remote locker materials pickup (outside the library or in another community accessible location)
Expanded research databases (if so, please indicate which ones in the "other" box below)

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* 15. What program topics would you like to see the library offer? (Check all that apply.)

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* 16. Besides your home, where do you spend time in the community?

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* 17. What community needs are you aware of and how can the library help address these needs?

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* 18. Tell us about your vision of a great library in the future. 

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* 19. What is your age?  (Optional)

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* 20. Do you have children 18 or under living in your home?  (Optional)

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* 21. What languages are spoken in your home?  Please check all that apply.  (Optional)

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* 22. If you would like to receive library news via email, please provide us with your email address.  Your contact information will not be shared and will be separated from your survey responses to ensure anonymity.

If you are done with the survey, please click DONE to submit it.

If you have any additional questions or feedback, please contact Luke Connor, lconnor@ncls.org, 315.341.5867.

Thank you for your responses.

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