Work Order Satisfaction Survey

Please complete the following information for one specific Work Order.

Question Title

* 1. What property do you rent from?


Property Name	Property Name menu

Question Title

* 2. When did you submit your Work Order request?

Select Date:

Date

Question Title

* 3. What method did you use to report your Work Order request?

I submitted a maintenance request through the RENTCafe Resident Portal

I told the office staff in person

I called the office

I sent a written request to the office by mail or through a drop box

I emailed the office

I told the maintenance technician in person

Question Title

* 4. Did you find our Work Order reporting system convenient to use?

Yes

Question Title

* 5. Please tell us what repairs you requested:

Question Title

* 6. How professional was our site office staff when they took your Work Order?

Extremely professional

Very professional

Moderately professional

Slightly professional

Not at all professional

I did not speak directly to a staff member

Question Title

* 7. How quickly did our maintenance staff respond to your Work Order request?

Immediately

By the end of the same business day

By the end of the next business day

Within two business days

After more than two business days

Maintenance has not responded and it has been at least two business days

Question Title

* 8. Please indicate which of the statements are true about our maintenance technician's performance as it relates to this Work Order:

	Yes	No	N/A
Arrived on time if an appointment was scheduled	Arrived on time if an appointment was scheduled Yes	Arrived on time if an appointment was scheduled No	Arrived on time if an appointment was scheduled N/A
Was courteous and professional	Was courteous and professional Yes	Was courteous and professional No	Was courteous and professional N/A
Cleaned up the work area	Cleaned up the work area Yes	Cleaned up the work area No	Cleaned up the work area N/A
Explained any delays in completing the work	Explained any delays in completing the work Yes	Explained any delays in completing the work No	Explained any delays in completing the work N/A
Answered any questions you had related to the Work Order	Answered any questions you had related to the Work Order Yes	Answered any questions you had related to the Work Order No	Answered any questions you had related to the Work Order N/A

Comments (optional)

Question Title

* 9. What is the current status of your Work Order?

The work has been completed to my satisfaction

The work has been completed but I am not satisfied with the repair

The work order has not been completed because parts had to be ordered

The work order has not been completed because a contractor has to be hired to make the repair

The work order has not been completed but the repair has been scheduled

The work order has not been completed and I do not know the reason for the delay

Other

Comments (optional)

Question Title

* 10. Overall, how satisfied are you with the Work Order process?

Extremely satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Extremely dissatisfied

Comments (optional)