Niles-Maine District Library Community Survey

We are seeking community input to help plan our future. All responses are strictly confidential and will only be shared in a summary report. No information will be shared that identifies respondents.

The survey report will be used to plan future collections, services, and programs.

If you have any questions about this survey or would like assistance in responding, please contact Valerie Marshall, 847-663-6401, vmarshal@nileslibrary.org .

This survey will take you about 10 minutes to complete (but feel free to take as much time as you need). If you would prefer to fill out the survey on paper, please ask a library staff member for a paper survey.

Thank you for your time!

Current Library Services

1.How satisfied are you with the Niles-Maine District Library overall?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

2.Please indicate your level of use for the following items and services.

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Physical materials (books, audio on CD, DVD)

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Digital collection of downloadable books and streaming media (Kanopy, Libby, Hoopla, etc.)

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Library of Things items for check out (Wi-Fi hotspots, cameras, sewing machines, etc.)

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Maker Space

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Digital Recording Studio

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Online databases for learning and information (ABC Mouse, Brainfuse, Chicago Tribune, CreativeBug etc.)

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Notary services

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Passport services/photo booth

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

3D printing and poster printing

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Early literacy and STEAM kits

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Playaways Views and Playaway Launchpads

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Homebound delivery

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Private workspaces (meeting rooms, study rooms)

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Public study/meeting space

I use this and it is a main reason I use the library.

I sometimes use this.

I know about this but don't use it.

I was not aware of this service.

Other (Please specify other services you use frequently.)

3.Please rate how satisfied you are with the following aspects of the library.

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Selection in the library's physical collections

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Selection of e-books and digital audiobooks

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Wait time for materials on hold

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Library hours

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Library facility

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Customer service

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Technology available at the library

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Library programs for seniors

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Library programs for adults

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Library programs for tweens/teens

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Library programs for children

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Library programs for babies/toddlers

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Library website

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

Library app

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

How well my culture and/or interests are represented in the library's collections

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

How well my culture and/or interests are represented in the library's programs

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

N/A

4.For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?

5.Is it easy for you to find and use the following in the library?

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Wayfinding signage

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Displays

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Elevators

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Stairways

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Furniture

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Parking

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Staff and Service desks

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Fax/Copiers

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Study rooms

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Children's area

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

Teen area

Yes, this is easy to find/use.

No, this is not easy to find/use.

N/A

If not, what can we improve?

Future Planning

6.We are thinking about expanding our resources and services in the next 5 years. Please rate the items below based on your interest for you or your family.

Very interested

Interested

Slightly interested

Not at all interested

Branch/satellite location

Very interested

Interested

Slightly interested

Not at all interested

Bookmobile

Very interested

Interested

Slightly interested

Not at all interested

Lockers for after-hours holds pickups

Very interested

Interested

Slightly interested

Not at all interested

Library material vending machines in the community

Very interested

Interested

Slightly interested

Not at all interested

Additional bathrooms on the lower level and 2nd floor

Very interested

Interested

Slightly interested

Not at all interested

On-site snack/coffee shop

Very interested

Interested

Slightly interested

Not at all interested

Additional parking/parking structure

Very interested

Interested

Slightly interested

Not at all interested

Onsite social worker

Very interested

Interested

Slightly interested

Not at all interested

Other, please specify.

7.If you regularly use another library in the area, please tell us which library and what you like about that library that we don't currently offer.

8.Considering future programs and materials purchases, what topics of programming/materials would you and your family want us to offer? (Check all that apply.)

Content for Seniors

Content for Adults

Content for Teens

Content for Tweens

Content for Kids

Content for Babies/Toddlers

Content for Parents

Local history/genealogy

Author talks

Gardening

Culinary

Crafts and maker topics

Health and wellness

Holidays/Cultural programs

Crime/Thriller/Mystery themed

Romance themed

Fantasy/Sci-Fi themed

History/Current events

Arts and entertainment

Civic education (taxes, voting, citizenship)

Language learning

Science, technology, engineering, and math (STEM)

Other, please specify.

9.How do you currently/prefer to learn about community news and events? (Check all that apply.)

Emails/digital newsletters

Website/e-calendars

Print newsletters/mailers

Flyers

Ads on public transit

Newspaper

Facebook

X

Instagram

Bluesky

Other, please specify.

Learning About Our Community

10.Please check all of the items below that describe your access to technology. (Check all that apply.)

I have fast, reliable internet at home.

I rely on the library's mobile hotspots for home internet service.

I rely on the library's in-building Wi-Fi for internet.

I have a personal computer.

I have a mobile device (smartphone or tablet).

I am confident in my digital skills (for example, I feel that I could apply for a job online, participate in a telehealth doctor appointment, or use online banking.)

I am not as confident as I would like to be in my digital skills.

I am very likely to attend digital skills training programs at the library.

I am somewhat likely to attend digital skills training programs at the library.

I am not likely to attend digital skills training programs at the library.

Other (please specify)

11.Please choose all statements below that describe you.

I work full-time.

I work part-time.

I am retired.

I am a student (middle school or high school).

I am a student (higher education).

I live with children under age 18 in my home.

I regularly care for children under age 18.

I regularly read/use physical books and materials.

I regularly read/use digital books and materials.

I regularly watch streaming TV series and movies.

I regularly listen to streaming music services.

I commute more than 20 minutes one-way to work.

I work remotely.

I speak another language besides English at home.

I have reliable transportation.

I take public transportation.

I live 2 miles or more from the library.

I live alone.

I live with multiple generations in my household.

*12.Do you currently have a card from the Niles-Maine District Library?(Required.)

Yes

No

Not sure

I have a card from another library. Please specify which library.

13.Does everyone in your household have a library card?

Yes, everyone in my household has their own library card.

No, I am the only one in my household with a library card as nobody else uses the library.

No, I have a library card and other people in my household use my card.

Other (please specify)

14.How frequently do you typically use the Niles-Maine District Library either in person or through online resources?

Daily

A few times a week

Weekly

A few times a month

Monthly

Less than once a month

Never

15.What is your age? (Optional)

19 or under

20-24

25-29

30-34

35-39

40-44

45-49

50-54

55-59

60-64

65-69

70-74

75-79

80 or older

Prefer not to answer

16.What languages are spoken in your home? Please check all that apply. (Optional)

English

Spanish

French

Portuguese

German

Polish

Italian

Hindi

Gujarati

Urdu

Telugu

Arabic

Russian

Mandarin Chinese

Japanese

Korean

Vietnamese

Swahili

American Sign Language (ASL)

Other (please specify)

If you are satisfied with your responses, click DONE below to submit your survey.

If you have any additional questions or feedback, please contact Valerie Marshall, 847-663-6401, vmarshal@nileslibrary.org.

Thank you for your responses.

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