2015 PBM Partner Review Survey

National CooperativeRx is proud to count you as a member of our cooperative. One of our most valuable services is evaluating the pharmacy benefits industry to negotiate the strongest contract possible. We use our strength in numbers to get members the pricing and services that wouldn’t be available if they were to go to a PBM directly. Our current contract with CVS/caremark will end December 31, 2016.

At this point, we are reviewing potential PBM providers. Your input will help us determine what our members want in a provider, and what areas of the contract to focus on. Thank you in advance for your time.

Question Title

* 1. What is your general satisfaction level with CVS/caremark?

Extremely Satisfied

Satisfied

Less than Satisfied

Extremely Dissatisfied

If less than satisfied or extremely dissatisfied, please explain.

Question Title

* 2. National CooperativeRx partners with CVS/caremark to provide the following services. Do you feel as though you're receiving them?

	Yes	No
Information on how your plan is performing	Information on how your plan is performing Yes	Information on how your plan is performing No
Help in designing your pharmacy benefits plan	Help in designing your pharmacy benefits plan Yes	Help in designing your pharmacy benefits plan No
Communication from your Account Team	Communication from your Account Team Yes	Communication from your Account Team No

Question Title

* 3. Please rate your satisfaction with CVS/caremark in the following areas.

	Excellent	Good	Average	Below Average	Poor	N/A
Clinical Programs	Clinical Programs Excellent	Clinical Programs Good	Clinical Programs Average	Clinical Programs Below Average	Clinical Programs Poor	Clinical Programs N/A
Cost Management Programs	Cost Management Programs Excellent	Cost Management Programs Good	Cost Management Programs Average	Cost Management Programs Below Average	Cost Management Programs Poor	Cost Management Programs N/A
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Average	Customer Service Below Average	Customer Service Poor	Customer Service N/A
Data Analysis	Data Analysis Excellent	Data Analysis Good	Data Analysis Average	Data Analysis Below Average	Data Analysis Poor	Data Analysis N/A
Formulary Strategies	Formulary Strategies Excellent	Formulary Strategies Good	Formulary Strategies Average	Formulary Strategies Below Average	Formulary Strategies Poor	Formulary Strategies N/A
Mail Order (ease of use)	Mail Order (ease of use) Excellent	Mail Order (ease of use) Good	Mail Order (ease of use) Average	Mail Order (ease of use) Below Average	Mail Order (ease of use) Poor	Mail Order (ease of use) N/A
Online Services	Online Services Excellent	Online Services Good	Online Services Average	Online Services Below Average	Online Services Poor	Online Services N/A
Overall Value	Overall Value Excellent	Overall Value Good	Overall Value Average	Overall Value Below Average	Overall Value Poor	Overall Value N/A
Price	Price Excellent	Price Good	Price Average	Price Below Average	Price Poor	Price N/A
Relationship with Staff	Relationship with Staff Excellent	Relationship with Staff Good	Relationship with Staff Average	Relationship with Staff Below Average	Relationship with Staff Poor	Relationship with Staff N/A

Comments

Question Title

* 4. Please rank the areas in order of importance, with 1 being most important and 8 being least.

Clinical Programs

Cost Management Programs

Customer Service

Data Analysis

Formulary Strategies

Mail Order (ease of use)

Online Services

Overall Value

Price

Relationship with Staff

Question Title

* 5. National CooperativeRx will review potential PBM providers. If a different provider can deliver better value and pricing, do you have any concerns with switching providers?

Yes

If 'yes' please list your concern(s)

Question Title

* 6. If CVS/caremark comes out on top, with the best value and pricing, do you have any objection to remaining with them?

Yes

If 'yes' please list your objection(s)

Question Title

* 7. Thank you for taking the time to let us know what is important to your organization. If there is anything else you'd like the cooperative to take into account as we review PBM providers, please let us know in the box below. Your input is highly valued.