Mortonhall Crematorium Customer Survey

Mortonhall Crematorium aims to provide the highest possible standard of care. Your views are important in helping us to improve the service we provide.

Question Title

* 1. Why did you visit or make contact with the Crematorium?

To attend a Service

To remember a loved one

To view the Book of Remembrance

To visit the Crematorium grounds

To make an enquiry

To collect the cremated remains of a loved one

To arrange for a memorial

Question Title

* 2. If you have visited the Crematorium in person, can you say to what extent you agree or disagree with the following statements? (please tick all questions that apply to you)

	Strongly agree	Agree	Disagree	Strongly disagree	No opinion
The Crematorium made a good impression when I arrived	The Crematorium made a good impression when I arrived Strongly agree	The Crematorium made a good impression when I arrived Agree	The Crematorium made a good impression when I arrived Disagree	The Crematorium made a good impression when I arrived Strongly disagree	The Crematorium made a good impression when I arrived No opinion
The Chapel and grounds are accessible	The Chapel and grounds are accessible Strongly agree	The Chapel and grounds are accessible Agree	The Chapel and grounds are accessible Disagree	The Chapel and grounds are accessible Strongly disagree	The Chapel and grounds are accessible No opinion
The sound system is good	The sound system is good Strongly agree	The sound system is good Agree	The sound system is good Disagree	The sound system is good Strongly disagree	The sound system is good No opinion
Maintenance of the grounds is good	Maintenance of the grounds is good Strongly agree	Maintenance of the grounds is good Agree	Maintenance of the grounds is good Disagree	Maintenance of the grounds is good Strongly disagree	Maintenance of the grounds is good No opinion
The time allocated for the cremation service was adequate	The time allocated for the cremation service was adequate Strongly agree	The time allocated for the cremation service was adequate Agree	The time allocated for the cremation service was adequate Disagree	The time allocated for the cremation service was adequate Strongly disagree	The time allocated for the cremation service was adequate No opinion
The choice and presentation of memorials is good	The choice and presentation of memorials is good Strongly agree	The choice and presentation of memorials is good Agree	The choice and presentation of memorials is good Disagree	The choice and presentation of memorials is good Strongly disagree	The choice and presentation of memorials is good No opinion
Crematorium opening times meet my needs	Crematorium opening times meet my needs Strongly agree	Crematorium opening times meet my needs Agree	Crematorium opening times meet my needs Disagree	Crematorium opening times meet my needs Strongly disagree	Crematorium opening times meet my needs No opinion

Question Title

* 3. Please use the box below to give your comments about our Crematorium Service.
(If you require a response to your comments please email mortonhallcrematorium@edinburgh.gov.uk. If your comments relate to a complaint please contact customer.care@edinburgh.gov.uk)

Question Title

* 1. Why did you visit or make contact with the Crematorium?

Question Title

* 2. If you have visited the Crematorium in person, can you say to what extent you agree or disagree with the following statements? (please tick all questions that apply to you)

Question Title

* 3. Please use the box below to give your comments about our Crematorium Service. (If you require a response to your comments please email mortonhallcrematorium@edinburgh.gov.uk. If your comments relate to a complaint please contact customer.care@edinburgh.gov.uk)

* 3. Please use the box below to give your comments about our Crematorium Service.
(If you require a response to your comments please email mortonhallcrematorium@edinburgh.gov.uk. If your comments relate to a complaint please contact customer.care@edinburgh.gov.uk)