Introduction

The Australian Commission on Safety and Quality in Health Care (the Commission) is seeking feedback on the draft National Safety and Quality Health Service (NSQHS) Standards User guide for health service organisations providing care for patients from migrant and refugee backgrounds (the user guide).

The purpose of this draft User Guide is to provide information for health service organisations on recommended approaches to delivering culturally responsive-care that is safe and of high quality to patients from migrant and refugee backgrounds. It contains practical strategies and examples for improving care for people from migrant and refugee backgrounds.

All actions in the NSQHS Standards apply to patients from migrant and refugee backgrounds. However additional strategies may be required to address the specific risks faced by people from migrant and refugee backgrounds. The User Guide supplements existing resources published by the Commission to support implementation of the NSQHS Standards.

You are invited to provide feedback on the whole resource, or alternatively, specific components of the resource that are important to you.

Please submit your responses by COB Friday, 15 May 2020. If you have any queries about the survey please contact the National Standards Program by email to NSQHSStandards@safetyandquality,gov.au or telephone 1800 304 056.

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