We Appreciate Your Feedback

Mobile Area Water & Sewer System (MAWSS) values the opportunity to service your water and waste water needs. To ensure that we maintain the highest standards, we would like your input regarding the services you receive. This 5-minute survey will ask questions about your customer service experiences and your overall experiences with MAWSS. We look forward to your feedback so that we can better serve you.

At the end of the survey, you will be asked for your account number to receive a $5, one-time credit toward your bill. The credit is only offered for completion of the survey. 

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* How long have you been a customer with MAWSS?

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* Overall, how satisfied are you with the customer service at MAWSS?

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* On average, how often do you come in contact with a MAWSS employee/representative (in person or by phone):

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* For what reason do you typically come in contact with a customer service representative?

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* Please indicate the department with which you have had the most recent experience:

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* Based on your most recent interaction, please rate our service representatives on the following attributes:

  Very good Good Poor Very poor
Responsiveness
Professionalism
Politeness
Knowledgeable about the situation
Efficiency in resolving the matter
Manner of handling follow-up questions

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* Based on your most recent interaction, were your concerns addressed or resolved after making contact with a MAWSS representative?

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* Have you received service at a physical location from an on-site service technician?

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* If so, how would you rate the response time to address your concern?

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* If live-chat sessions were available on the MAWSS website, would you prefer live-chat interactions instead of phone contact?

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* How would you compare the service you receive at MAWSS with that of other utility companies?

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* Do you have suggestions for customer service improvement?

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* How do you currently pay your bill?

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* How would you prefer to pay your bill?

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* How user friendly are the following payment options?

  Very friendly Friendly Somewhat friendly Not at all friendly N/A
Online
Payment kiosk
Telephone
Mail
Bank draft/ACH
Mobile app
Other (for example: Northside Check Exchange, WalMart)

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* What is your gender?

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* What is your age range?

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* Would you be interested in receiving a nominal one-time credit to your billing statement for not paying your bill in our MAWSS offices?

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* Additional feedback. How can we improve? What do we do well? (optional):

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* After completion of the survey, I would like to:

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* To receive a $5, one-time credit toward your bill, or to donate to Neighbors in Need, please enter the account number and last name associated with your MAWSS bill. If you do not want credit, please enter N/A. (Account number must be entered for credit. Please allow up to 2 billing cycles for the $5 credit to appear.)

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