Welcome to my survey

Thank you for your interest in raising a Change Request.

A change request is a chargeable service, and is required when you need the HSI Donesafe Team to review your requirements and modify your Solv system for you. This includes but is not limited to the following.
  • Bulk adding/updating/archiving new policies/workplaces
  • Adding/updating new RTWP's
  • Adding/updating custom modules
  • Integrations
  • Training
  • Account Splits/Merges
  • Data mapping/migration

For any custom report requests, please use the link Custom Reporting Request
Due to unprecedented demand for HSI Donesafe services, we have a large backlog of Solv Change Requests we are currently working through. We are doing our best to get through these requests as quickly as possible, however, you may experience a delay of up to 2 weeks before we can respond to your request. Thank you for your understanding.

Furthermore for any integration related requests (i.e. SFTP, SSO, Imprest files, HR data or Automatic Injury Creation via SFTP), there is currently a minimum 8-week timeframe from Statement of Work sign-off.

Question Title

* 1. Which System does this relate to?

Question Title

* 2. Your Name

Question Title

* 4. Account Name and Solv Prefix

Question Title

* 5. Are you the key contact for your account (Key Admin)?

Approval by your account's key contact (Key Admin) is required to proceed with this change.

Question Title

* 6. Does this change impact on an existing workflow

Question Title

* 7. Is this a time critical change?

Question Title

* 8. Provide timing of when you require this change to be made? NOTE: Many change requests require at least 4-weeks notice, as the projects needs to be signed and allocated to a resource

Question Title

* 9. Select the most appropriate category from the list

( Privacy & Cookie Notice

T