State of the Financial Services Industry: Feedback Survey

Regulatory obligations create unique challenges for financial institutions in responding to customers, employees, and other stakeholders as the health and economic impacts of the coronavirus spread. Throughout May, we received feedback on your concerns in today's changing economy and would like to reassess as we move into the second half of 2020. With your insights, Abrigo will create educational resources catered to your top priorities. This anonymous survey will take approximately 5 minutes with the chance to win a Starbucks gift card. We appreciate your participation.

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* 1. What is your current role at your financial institution?

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* 2. What type of financial institution are you currently with?

Public Bank

Private Bank

Credit Union

Alternative Lender

Other (please specify)

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* 3. What is your institution's approximate asset size?

Less than $500 million

Between $500 million and $3 billion

Between $3 billion and $10 billion

Greater than $10 billion

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* 4. Given current economic conditions, how long do you expect this slowdown to last?

At least 1 quarter

At least 2 quarters

3+ quarters

Unsure

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* 5. How is your financial institution transitioning from a work from home setup to in-person?

A phased-in approach starting sometime in the next few months

Only client-facing roles are going into branches and it will stay that way

All employees are remote and there are no current plans to change that

All employees are working back in the office

Not sure – there hasn’t been a decision made yet

Other (please specify)

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* 6. Has your financial institution changed your merger and acquisition plans since the beginning of the coronavirus?

Yes – We postponed M&A and are now considering it again

No – We were in the middle of M&A planning/activity and that didn’t change

No – We stopped M&A due to COVID and still aren’t considering it

No – We were never considering M&A

Other (please specify)

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* 7. In your current role, what are you most concerned about given recent events:

Managing troubled loans

Developing stress testing scenarios

Maintaining appropriate capital levels

Effectively pricing

Liquidity/funding

Assisting our community through federal recovery efforts

Other (please specify)