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IMHA Client Survey

Your feedback is important.

Independent Mental Health Advocacy (IMHA) uses this survey to help improve the IMHA service and to advocate for mental health system improvements that support consumer rights.

IMHA appreciates your feedback. All information you provide is anonymous, so please do not put your name on the survey. This survey usually takes about 5 minutes to complete. If you would like assistance to complete the survey, please contact IMHA on (03) 9093 3701 or email contact@imha.vic.gov.au. IMHA will arrange for someone to call you to assist.

If you would like to discuss your experience of the IMHA service or make a complaint, please call the IMHA Manager on (03) 9093 3701.
A few questions about you
1.What age group are you in?(Required.)
2.Are you:(Required.)
3.Do you identify as lesbian, gay, bisexual, transgender, queer or intersex?(Required.)
4.What is your background?(Required.)
5.When accessing IMHA, were you receiving:
6.When accessing IMHA, were you:(Required.)
7.Do you have a disability?(Required.)
About your experience being contacted by IMHA
As of 1 September 2023, the Mental Health and Wellbeing Act 2022 (Vic) states that we will be notified at key points when you are receiving compulsory treatment. We will contact you unless you have told us not to.
8.Did you know that IMHA is notified about your compulsory treatment and will try to contact you?
9.Did IMHA contact you because we were notified about your compulsory treatment?
10.If you were contacted because we were notified about your compulsory treatment, what was your reaction to this?(Required.)
About your IMHA experience
Please note that there is also space to provide further feedback at the end of the survey.
11.My IMHA advocate listened to me.(Required.)
12.My IMHA advocate treated me with respect.(Required.)
13.I was supported by my IMHA advocate to communicate my views and preferences about my treatment and recovery.(Required.)
14.My IMHA advocate effectively communicated with my treating team about my views and preferences.(Required.)
15.My IMHA advocate provided me with helpful information.(Required.)
16.My IMHA advocate linked me up with other helpful services.(Required.)
Because of the IMHA service...
17.I have a greater understanding of my rights and how the mental health system works.(Required.)
18.I am more confident to express my views and preferences in the future.(Required.)
19.I am more involved in decisions about my treatment and recovery.(Required.)
20.My individual needs (culture, age, gender, etc) were respected by my treating team.(Required.)
21.My views and preferences were respected by my treating team.(Required.)
22.There has been a positive change in my treatment and recovery.(Required.)
23.I feel I have more control over my treatment and recovery.(Required.)
Self - Advocacy Resources... 
24.Have you accessed the IMHA Self - Advocacy Resources (Self -Advocacy Model, Tools, Self Help Tool on our website)?
25.If yes, how did you find out about our Self - Advocacy Resources?
26.The Self- Advocacy resources were helpful?
27.Tell us what was useful or not useful about the Self - Advocacy Resources
Improving IMHA services
28.My information and advocacy needs were met by the IMHA service.(Required.)
29.My overall satisfaction with the IMHA service(Required.)
30.Are there things we can do to improve the IMHA service?
31.Other feedback about the IMHA service
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