HULALA HOME CUSTOMER SURVEY Question Title * 1. How satisfied were you with the purchase process? Question Title * 2. How satisfied were you with the purchase process? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Product: Quality & Match with Description Product: Quality & Match with Description Very Dissatisfied Product: Quality & Match with Description Dissatisfied Product: Quality & Match with Description Neutral Product: Quality & Match with Description Satisfied Product: Quality & Match with Description Very Satisfied Shipping: Speed & Packaging Shipping: Speed & Packaging Very Dissatisfied Shipping: Speed & Packaging Dissatisfied Shipping: Speed & Packaging Neutral Shipping: Speed & Packaging Satisfied Shipping: Speed & Packaging Very Satisfied Customer Service Quality: Speed, problem-solving & courtesy Customer Service Quality: Speed, problem-solving & courtesy Very Dissatisfied Customer Service Quality: Speed, problem-solving & courtesy Dissatisfied Customer Service Quality: Speed, problem-solving & courtesy Neutral Customer Service Quality: Speed, problem-solving & courtesy Satisfied Customer Service Quality: Speed, problem-solving & courtesy Very Satisfied Other (please specify) Question Title * 3. Where you first heard about HULALA HOME? (Choose up to 3) Search engines (e.g., Google) E-commerce platforms (e.g., Amazon, Wayfair) Brand official websites Social media (e.g., Instagram, TikTok, Pinterest) Furniture lifestyle media websites Physical stores Other (please specify) Question Title * 4. How long do you typically take from consideration to final order? Less than 1 week 1–2 weeks 2–4 weeks 1–3 months More than 3 months Question Title * 5. How often do you typically purchase furniture? Every month Every 3 months Every 6 months Once a year Only when needed Other (please specify) Question Title * 6. When purchasing furniture, please rank the following factors in order of importance (1 being the most important and 7 being the least important): Question Title * 7. What is the primary purpose of this furniture purchase? For a new home (owner-occupied) To refresh/replace furniture in my current home For a rental property / investment property For a commercial space (e.g., Airbnb, office, showroom) As a gift Other (please specify) Question Title * 8. What is your favorite interior design style? (Choose at most 3) Modern Minimalist Farmhouse Rustic Neutral Bohemian Mid-Century Scandinavian Other (please specify) Question Title * 9. What could we have done better to improve your experience? ( ´▽` )ﾉ Thanks for your time! Done