* 1. Have you had contact with the Housing Appeals Committee?

* 2. Which of the following best describes your involvement/contact with the Housing Appeals Committee?

* 3. Did you receive the information you needed as a result of your contact?

* 4. How clear was the information provided to you?

* 5. How would you rate your awareness of the Housing Appeals Committee services?

* 6. Have you used the Housing Appeals Committee website?

* 7. If yes, how did the Housing Appeals Committee website meet your needs?

* 8. How would you prefer to make contact with the Housing Appeals Committee?

* 9. How would you rate the process of lodging an appeal?

* 10. Please rate the Housing Appeals Committee in the following:

  Unacceptable Poor Fair Good Excellent
Access to the hearing process
Courtesy/Helpfulness
Knowledge/Experience
Resolution of your issue
Overall satisfaction

* 11. How satisfied were you with the timeframe to conclude your matter?

* 12. How satisfied were you with the hearing process?

* 13. How important is the independence of the Housing Appeals Committee to you?

* 14. What does the Housing Appeals Committee do really well?

* 15. Is there anything you would like to change ?

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