Thank you for being a GCB e-access online banking customer! We greatly value your opinion and invite you to give us your feedback by completing this survey.  Please do not enter any personal or private information when completing this survey. Thanks for helping us continually improve!

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* 1. Please rate GCB's e-access Internet Banking System.

  Poor Fair Satisfactory Very Good Exceptional N/A
Overall Rating

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* 2. Please rate the e-access customer service you've received during business hours (Mon-Fri, 8am-5pm).

  Poor Fair Satisfactory Very Good Exceptional N/A
Day Service Rating

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* 3. Please rate the e-access customer service you've received after normal business hours.

  Poor Fair Satisfactory Very Good Exceptional N/A
After-hours Service Rating

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* 4. Please rate our Bill Pay Service.

  Poor Fair Satisfactory Very Good Exceptional N/A
Bill Pay Rating

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* 5. Please rate the Popmoney® Service offered through the Bill Pay System (Person to Person Payments).

  Poor Fair Satisfactory Very Good Exceptional N/A
Popmoney Rating

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* 6. Please rate our e-statement service (accessing periodic account statements online or through our mobile app).

  Poor Fair Satisfactory Very Good Exceptional N/A
e-statement Rating

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* 7. Please rate our e-access Mobile Banking App.

  Poor Fair Satisfactory Very Good Exceptional N/A
Mobile Banking Rating

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* 8. Please rate our Mobile Check Deposit service.

  Poor Fair Satisfactory Very Good Exceptional N/A
Mobile Deposit Rating

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* 9. Please rate our Mobile Card Services card control features available through the e-access mobile app.

  Poor Fair Satisfactory Very Good Exceptional N/A
Card Services  Deposit Rating

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* 10. How useful is our e-access in-session secure messaging feature?

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* 11. How interested are you in seeing a new design for the e-access mobile app and e-access website?

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* 12. Are there any services not currently being offered that you would like to see added to the e-access mobile app or website?

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* 13. Please provide any other comments or suggestions you would like to share with us.

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* 14. If you would like a response to any of your comments, please enter your e-mail address.

Please do not enter any personal or private information when submitting this survey. Thank you for your time.

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