Communications Center Survey

1. Communications Center Survey

How are we doing?

United Ambulance Service is committed to providing the highest quality of care to each of our patients. In addition, we are also committed to provide prompt, professional service to each of the Communications Centers that we interact with. You can help us reach this goal by completing this survey and telling us what you think about our Communications services. All your answers are confidential and you assistance is greatly appreciated.

Question Title

* 1. Are our Dispatchers professional and courteous when you interact with our Communications Center?

Yes

Comments:

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* 2. Do you feel our Dispatchers process calls utilizing a systematic approach?

Yes

Comments:

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* 3. Do you feel our Dispatchers answer calls within a few rings?

Yes

Comments:

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* 4. Do you feel that our Dispatchers are accommodating during a request for service?

Yes

Comments:

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* 5. When our Dispatchers request services from your agency, are they specific and organized in their request for service?

Yes

Comments:

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* 6. What can our Dispatchers/Communications Center do to enhance our services?

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* 7. Additional Comments:

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* 8. Optional:

Agency Name:

Your name:

Contact #:

Question Title

* 9. Was this survey completed for a specific instance? If yes, please provide us with the following:

Date/Time:

Date

Time

AM/PM

If you have any questions or concerns you would like to address immediately, please feel free to call 207.777.6006 and ask to speak with Kregg Kane, Communications Manager.