Exit 2022 CCD Customer Satisfaction Survey Each year, the Center City District (CCD) surveys a diverse cross-section of people who work, live, shop, dine and visit attractions downtown to measure how well the CCD staff is performing and to gauge the public's experience and perceptions of Center City. We appreciate you taking the time to respond to this survey. It should take no more than five minutes to complete. Question Title How often do you see uniformed CCD cleaners, Community Service Representatives, bike safety patrol or CCD park staff during the daytime when you are in Center City? Every time I’m in Center City Most of the time Infrequently Never Not sure Question Title Question Title How often do you see uniformed Community Service Representatives, bike safety patrol or CCD park staff during the evening when you are in Center City? Please note that CCD’s cleaners are not currently deployed after dark. Every time I’m in Center City Most of the time Infrequently Never Not sure Question Title The Center City District sweeps litter from sidewalks within the CCD's boundaries during daylight hours. How would you rate the cleanliness (defined as the absence of litter) of Center City sidewalks during the daytime, in comparison to other areas in Philadelphia? Much cleaner About the same Less clean Much less clean Not sure Question Title Question Title Many other items impact the cleanliness of walkways. Besides litter, please tell us which are the two biggest problems that most detract from the appearance of sidewalks in Center City? *Required. Overflowing City of Philadelphia trash cans Graffiti on building upper levels and at construction sites Commercial and residential trash left on sidewalks Cardboard, rubbish and waste left by businesses or by people sleeping on sidewalks Other (please specify) Question Title Please choose the statement that most accurately describes your perception of safety in Center City. I always feel safe in Center City I feel safe most of the time in Center City I occasionally feel unsafe in Center City I often feel unsafe in Center City Not sure Question Title What situations/conditions make you feel most unsafe in Center City? (Please select no more than three.) *Required. The absence of other pedestrians The absence of uniformed police officers or other public safety professionals People sleeping on the sidewalks and in building entrances Groups of noisy motorcycles or ATVs often ignoring traffic regulations Panhandlers who confront pedestrians Apparent illegal activities, like drug dealing Most of these items are part of urban life and do not bother me Other (Please specify) Question Title During the last year, have you visited, attended concerts or events, brought your children to enjoy the fountains, ice or roller skated or gone to an exercise class in one or more of the parks that the CCD renovated and manages, pictured below? (Check all that apply.) Collins Park (1707 Chestnut St) JohnFCollinsPark.org Cret Park (16th & the Benjamin Franklin Parkway) CretPark.org Dilworth Park (15th & Market St) DilworthPark.org Sister Cities Park (18th & the Benjamin Franklin Parkway) SisterCitiesPark.org I haven’t visited any parks CCD helps manage Question Title Question Title Do you think these parks and the programs that occur within them are: A positive addition to Center City An improvement but not convenient or attractive to me Not a good use of Center City District resources Something the City, not CCD, should be doing Question Title If you could pick only three of the following changes to the public environment, which three would most improve Center City Philadelphia as a place to work or live? *Required. Improve the appearance of dumpsters in service streets and alleys Fill potholes and resurface streets Better manage the behavior of those who ride ATVs and motorcycles on Center City streets Require property owners to repair their deteriorated sidewalks The City should empty its trash cans more frequently Better manage and reduce the amount of traffic congestion Other (Please specify) Question Title Are Center City District's efforts to support recovery by expanding its services with additional sidewalk cleaning, graffiti removal, homeless outreach, new bike safety patrols and enhanced park programming making a positive impact on Center City? Yes No Question Title As we recover from the disruption caused by the pandemic, do you feel that Center City is headed in the right direction or is it on the wrong track? Right direction Wrong track Neither/Mixed Question Title In general, as we rebound from the disruption caused by the pandemic do you feel that the balance of Philadelphia is headed in the right direction or is it on the wrong track? Right direction Wrong track Neither/Mixed Question Title Which three improvements would most enhance the competitiveness of Center City as a place to work or start/expand a business? *Required. Improve public schools Reduce the Business Income & Receipts Tax Improve public safety Reduce the wage tax Reduce the number of people living and/or panhandling on Center City sidewalks Simplify local regulations that add to the cost of doing business in the city Other (Please specify) Demographic/Lifestyle Characteristics Question Title What are the primary reasons you come to Center City? (Check all that apply.) I live in Center City I have a second home in Center City I work in Center City I attend school in Center City I own/manage a business in Center City To receive medical/dental care To conduct business To shop To dine To sightsee To go to theaters/movies/cultural events To visit museums/cultural institutions Other reasons (Please specify) Question Title Age: Under 25 25 to 34 35 to 44 45 to 54 55 to 64 65 or older Question Title Education: Less than High School Diploma High School Diploma/GED Some college Associate Degree Bachelor’s Degree Graduate or Professional Degree Question Title Household Income: Under $50,000 $50,000 to $74,999 $75,000 to $99,999 $100,000 to $199,999 $200,000 or more Question Title Employment: Full-time Part-time Not employed Retired Student Question Title With what gender do you most identify? Male Female Non-binary Prefer to self describe. Question Title Race/Ethnicity:(Select one or more) White/Caucasian Black/African American Hispanic/Latino Asian Other (Please specify) Question Title What is your ZIP Code at home? *Required. Question Title What is your ZIP Code at work? *Required.(If you are currently retired or not working, please enter 99999 in this field.) Question Title How often are you working in the office? 1 day 2 days 3 days 4 days 5 days I am not working in the office. N/A Question Title Which categories best describe you? (Please choose no more than two.) *Required. Commercial property owner Center City employee Apartment/rental tenant Condominium or home owner Business owner/manager Student Other (Please specify) Question Title Is there anything else that you would like to tell us? Question Title If you are interested in signing up for a chance to win $250 in Center City restaurant gift certificates and/or would like to receive CCD email newsletter(s), please check the appropriate box(es) below and provide your contact information. (Optional) Enter me for a chance to win $250 in restaurant gift certificates.Five contest winners will be chosen at random. Sign me up for IN Center City email newsletters (bi-weekly email, filled with Center City events & happenings) Sign me up for Publication Update email newsletters (new research reports and publications as they are released) Email address: Thank you for your time! Submit