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* 1. Do you receive enough information about the support The Richmond Fellowship Scotland provides your family member?

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* 2. Do you have the opportunity to discuss any questions or concerns you have about the support?

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* 3. Are you informed about any relevant changes to the support your family member receives?

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* 4. Do you think The Richmond Fellowship staff are right for your family member?

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* 5. Are staff receptive and responsive to any suggestions or comments you make?

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* 6. Are you satisfied with the quality of the support your family member receives?

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* 7. Do you know how to make a complaint?

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* 8. Do you think the support provided makes a positve difference to your family member's life?

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* 9. Have you any recommendations you would like to make to improve the quality of support provided to your family member?

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* 10. Do you have any further comments?

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