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Welcome to the 2024 Healthcare Contact Center Survey: Insights|2024
Sponsored by LVM Systems

Greetings from Greystone.Net and Healthcare Contact Center Times!
You are invited to participate in a continuation of our dedicated research efforts, building on years of valuable insights gathered by Healthcare Contact Center Times (HCCT), most recently in 2021. Our aim is to dig deep into the dynamic landscape of healthcare call and contact centers, exploring the comprehensive range of services offered, the challenges faced, performance metrics, the promising trends shaping their future and much more.
Your Voice Matters: By participating in this survey, you contribute to a collective understanding of the industry's pulse, helping us chart its course and elevate its standards. Your unique perspective and experiences hold immense value in shaping the trajectory of healthcare contact centers nationwide.
Survey Details: Taking approximately 20 minutes to complete, this survey seeks to capture an accurate snapshot of the healthcare contact center ecosystem. All responses are anonymous and confidential, and your responses will only be used in aggregate form to provide a comprehensive overview.
Token of Appreciation: Your participation in the 2024 National Healthcare Contact Center Industry Survey (NHCCIS) means a lot to us. As a thank you, you can choose between two options at the end of the survey:
  1. $15 Amazon E-Gift Card: Enjoy a $15 Amazon e-gift card for your valuable time and insights.
  2. Support a Cause: If you prefer, we'll donate $15 to the Red Cross on your behalf instead of a gift card.
We extend our sincere thanks to LVM Systems for their sponsorship and unwavering support of this survey initiative. Together, we are committed to advancing the industry's understanding and fostering meaningful conversations.

Who Can Participate?
We invite Directors and Managers of Healthcare Contact Centers to complete the NHCCIS. Your insights and expertise as directors are crucial in providing a comprehensive understanding of the industry's current landscape and future trends.

Survey Guidelines:
  • Primary Director/Manager: We kindly request that one director or manager of the healthcare contact center take the lead in completing the survey. Your firsthand experience and strategic perspective will contribute significantly to the depth and accuracy of the survey results.
  • Additional Contact Centers: If your healthcare system operates multiple contact centers under different management, we encourage you to share this survey with the respective directors. Every perspective matters, and this approach ensures a well-rounded representation of the industry.
Unveiling Insights: The survey results will be meticulously analyzed and thoughtfully presented at the HCCT Conference, scheduled for June 5-7, 2024, in Atlanta. This conference serves as an ideal platform to disseminate knowledge, share best practices, and collectively envision the future of healthcare contact centers. For more information about the conference, please visit

Join Us in Shaping the Future: Your participation is pivotal to the success of this survey. Together, we can enrich the industry, empower its professionals and drive positive change. If you have any questions or concerns, please reach out to us at

Thank you for your invaluable contributions to the growth and advancement of healthcare contact centers.
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