Building Team – Consumer Survey Questionnaire

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* 1. What service did you receive from the Building Team at Waitaki District Council?

Pre-lodgement meeting / Vetting

Consent Processing

Inspection of building work

Investigation of issue or complaint

Enforcement action

General enquiry

Other (please specify)

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* 2. Who did you engage with from the Building team?

Don’t know – name not provided

Don’t know – cannot remember

N/A

Name of team member

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* 3. What format did your engagement occur? (mark as many as applicable)

Telephone

Face to Face

e-mail

Other digital

Written

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* 4. If you had a Building Inspection what was the result?

Pass

Fail

Incomplete

N/A

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* 5. On a scale of 1-6 please rate the following:

	Strongly Disagree	Somewhat Disagree	Could do Better	Somewhat Agree	Strongly Agree	N/A
The person was polite and courteous	The person was polite and courteous Strongly Disagree	The person was polite and courteous Somewhat Disagree	The person was polite and courteous Could do Better	The person was polite and courteous Somewhat Agree	The person was polite and courteous Strongly Agree	The person was polite and courteous N/A
I felt valued as a consumer	I felt valued as a consumer Strongly Disagree	I felt valued as a consumer Somewhat Disagree	I felt valued as a consumer Could do Better	I felt valued as a consumer Somewhat Agree	I felt valued as a consumer Strongly Agree	I felt valued as a consumer N/A
The person was well informed	The person was well informed Strongly Disagree	The person was well informed Somewhat Disagree	The person was well informed Could do Better	The person was well informed Somewhat Agree	The person was well informed Strongly Agree	The person was well informed N/A
The service or information provided was beneficial	The service or information provided was beneficial Strongly Disagree	The service or information provided was beneficial Somewhat Disagree	The service or information provided was beneficial Could do Better	The service or information provided was beneficial Somewhat Agree	The service or information provided was beneficial Strongly Agree	The service or information provided was beneficial N/A
I was treated fairly	I was treated fairly Strongly Disagree	I was treated fairly Somewhat Disagree	I was treated fairly Could do Better	I was treated fairly Somewhat Agree	I was treated fairly Strongly Agree	I was treated fairly N/A
At the end of the interaction or service I knew what was expected of me	At the end of the interaction or service I knew what was expected of me Strongly Disagree	At the end of the interaction or service I knew what was expected of me Somewhat Disagree	At the end of the interaction or service I knew what was expected of me Could do Better	At the end of the interaction or service I knew what was expected of me Somewhat Agree	At the end of the interaction or service I knew what was expected of me Strongly Agree	At the end of the interaction or service I knew what was expected of me N/A
Any follow up or return was timely	Any follow up or return was timely Strongly Disagree	Any follow up or return was timely Somewhat Disagree	Any follow up or return was timely Could do Better	Any follow up or return was timely Somewhat Agree	Any follow up or return was timely Strongly Agree	Any follow up or return was timely N/A

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* 6. Any other comments?

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* 7. Your information

Name

Address associated with this feedback

City/Town

ZIP/Postal Code

Email Address

Phone Number

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* 8. I would like to be contacted regarding this feedback

Yes