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Building Team – Consumer Survey Questionnaire
1.
What service did you receive from the Building Team at Waitaki District Council?
Pre-lodgement meeting / Vetting
Consent Processing
Inspection of building work
Investigation of issue or complaint
Enforcement action
General enquiry
Other (please specify)
2.
Who did you engage with from the Building team?
Don’t know – name not provided
Don’t know – cannot remember
N/A
Name of team member
3.
What format did your engagement occur? (mark as many as applicable)
Telephone
Face to Face
e-mail
Other digital
Written
4.
If you had a Building Inspection what was the result?
Pass
Fail
Incomplete
N/A
5.
On a scale of 1-6 please rate the following:
Strongly Disagree
Somewhat Disagree
Could do Better
Somewhat Agree
Strongly Agree
N/A
The person was polite and courteous
Strongly Disagree
Somewhat Disagree
Could do Better
Somewhat Agree
Strongly Agree
N/A
I felt valued as a consumer
Strongly Disagree
Somewhat Disagree
Could do Better
Somewhat Agree
Strongly Agree
N/A
The person was well informed
Strongly Disagree
Somewhat Disagree
Could do Better
Somewhat Agree
Strongly Agree
N/A
The service or information provided was beneficial
Strongly Disagree
Somewhat Disagree
Could do Better
Somewhat Agree
Strongly Agree
N/A
I was treated fairly
Strongly Disagree
Somewhat Disagree
Could do Better
Somewhat Agree
Strongly Agree
N/A
At the end of the interaction or service I knew what was expected of me
Strongly Disagree
Somewhat Disagree
Could do Better
Somewhat Agree
Strongly Agree
N/A
Any follow up or return was timely
Strongly Disagree
Somewhat Disagree
Could do Better
Somewhat Agree
Strongly Agree
N/A
6.
Any other comments?
7.
Your information
Name
Address associated with this feedback
City/Town
ZIP/Postal Code
Email Address
Phone Number
8.
I would like to be contacted regarding this feedback
Yes
No
Current Progress,
0 of 8 answered