Sertex BroadbandBI Installation Experience Survey

Please tell us about your experience with the Sertex in-home equipment installation team.

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* 1. Overall, how satisfied are you with the equipment installation completed by the Sertex Technician?

Very satisfied

Somewhat positive

Neutral

Somewhat dissatisfied

Very dissatisfied

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* 2. Other than phones, have your internet-enabled devices (computers, TVs, tablets, Wi-Fi) been working properly since the installation?

Yes

No

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* 3. My appointment was easy to schedule.

Yes

No

If no, please explain why.

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* 4. The technician showed up on time.

Yes

No

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* 5. The technician that installed my in-home equipment worked quickly and efficiently.

Yes

No

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* 6. The installation personnel were polite and accommodating.

Yes

No

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* 7. Was the installation work area cleaned and restored to your satisfaction?

Yes

No

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* 8. Is there anything about the equipment installation process that Sertex could improve?