Credit Union Customer Survey

Thank you for taking time to participate in our brief survey with 10 simple questions. The survey should take less than five minutes to complete.

Question Title

* 1. How many members does your credit union serve?

Less than 10,000

10,001 - 20,000

20,001 - 40,000

40,001 - 80,000

80,001 - 120,000

120,001+

Question Title

* 2. Please indicate the importance of these items to your credit union

	Not a priority	On our radar - but not for the coming 6-9 months	High urgency - top priority to accomplish quickly
Expansion of lending business to millennials	Expansion of lending business to millennials Not a priority	Expansion of lending business to millennials On our radar - but not for the coming 6-9 months	Expansion of lending business to millennials High urgency - top priority to accomplish quickly
Ability for customers to service themselves using web and mobile channels	Ability for customers to service themselves using web and mobile channels Not a priority	Ability for customers to service themselves using web and mobile channels On our radar - but not for the coming 6-9 months	Ability for customers to service themselves using web and mobile channels High urgency - top priority to accomplish quickly
Growth of membership to younger age demographics	Growth of membership to younger age demographics Not a priority	Growth of membership to younger age demographics On our radar - but not for the coming 6-9 months	Growth of membership to younger age demographics High urgency - top priority to accomplish quickly
Improve productivity and ROI of call centers	Improve productivity and ROI of call centers Not a priority	Improve productivity and ROI of call centers On our radar - but not for the coming 6-9 months	Improve productivity and ROI of call centers High urgency - top priority to accomplish quickly
Mobile wallet	Mobile wallet Not a priority	Mobile wallet On our radar - but not for the coming 6-9 months	Mobile wallet High urgency - top priority to accomplish quickly
Moving IT infrastructure to the cloud	Moving IT infrastructure to the cloud Not a priority	Moving IT infrastructure to the cloud On our radar - but not for the coming 6-9 months	Moving IT infrastructure to the cloud High urgency - top priority to accomplish quickly