This award is given to an insurance company for the best use of technology, launching of a breakthrough product / services or a new and innovative distribution channel. Covering client-company and company-company relationships, this award rewards any company that has fully engaged customers through a multitude of platforms, products, or service delivery to enhance their end-to-end insurance journey.
Evidence of success in applying the latest technologies, structured products, distribution techniques and generating profitable business as part of a holistic response to the digital shift, the community needs and the effectiveness and efficiency of distribution channels are among the key considerations. This award focuses on business and administrative processes used to deliver superior products and services. Insurers demonstrate that the quality, efficiency and cost-effectiveness of their business administration have been enhanced by the application of new information and communication technology (ICT) and the introduction of new products and distribution techniques. The Selection Committee members look for evidence of greater efficiency, better customer service, meeting community needs, lower error rates, evidence of enhanced customer satisfaction, integrated adoption of tools and techniques such as data analytics and effective implementation of ICT within agreed budgets and timetables.