http://www.admarsupply.com ADMAR Service Department Survey Thank you for contacting ADMAR today. In order to improve our customer relations experiences and better meet your needs, please complete this short survey about your experience. Which ADMAR location did you have contact with? Question Title * 1. Which ADMAR location did you have contact with? Albany Binghamton Buffalo Canandaigua Cleveland Erie Rochester Syracuse Wilkes-Barre Please rate your overall experience with our service department: Question Title * 2. Please rate your overall experience with our service department: Excellent Very Good Good Fair Poor Answer: Answer: Excellent Answer: Very Good Answer: Good Answer: Fair Answer: Poor Did the service department keep you updated throughout the repair/service process? Question Title * 3. Did the service department keep you updated throughout the repair/service process? Yes No Do you feel our service department provides a good value in cost of service? Question Title * 4. Do you feel our service department provides a good value in cost of service? Yes No Do you feel confident in the knowledge of our technicians? Question Title * 5. Do you feel confident in the knowledge of our technicians? Yes No Are you satisfied with the speed of service? Question Title * 6. Are you satisfied with the speed of service? Yes No Please rate how knowledgeable our customer service representatives were: Question Title * 7. Please rate how knowledgeable our customer service representatives were: Excellent Very Good Good Fair Poor Answer: Answer: Excellent Answer: Very Good Answer: Good Answer: Fair Answer: Poor Was the equipment repaired or serviced to your satisfaction? Question Title * 8. Was the equipment repaired or serviced to your satisfaction? Yes No If you experienced any delays in the repair/service process, were these delays well explained by service personnel? Question Title * 9. If you experienced any delays in the repair/service process, were these delays well explained by service personnel? Yes No Would you consider utilizing our service department for off-season repairs (season specials)? Question Title * 10. Would you consider utilizing our service department for off-season repairs (season specials)? Yes No Would you recommend our service department to others? Question Title * 11. Would you recommend our service department to others? Yes No Is there anything else you would like to let us know about your experience? Question Title * 12. Is there anything else you would like to let us know about your experience? If you would like to receive a free ADMAR hat for completing this survey, please provide us with your name and the address at which you would like the package delivered: Question Title * 13. If you would like to receive a free ADMAR hat for completing this survey, please provide us with your name and the address at which you would like the package delivered: May we contact you? Question Title * 14. May we contact you? Yes No Next >>
