Community Survey

This survey is about access in Smithers – what it’s like for you to move around the Town, when you use its’ services, the website and go places like public facilities, parks, playgrounds, on the trails and sidewalks, or use transit. Survey results will shape the Smithers Accessibility Plan and help guide the Town to become a more inclusive community. Visit www.smithers.ca or call the Town Office at 250-847-1600 to learn more about the project, if you need help completing this survey, or would like paper survey copies.

The survey closes at 4 pm on Friday, April 28, 2023. We appreciate your help!

Question Title

* 1. Please check all that apply to you:

I live in the Town of Smithers

I live outside the Town boundary and come to Smithers to access services

I have a disabling condition (permanent or temporary)

I support a family member or friend with a disabling condition

I work for an organization that supports individuals with disabling condition(s)

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* 2. What is your age?

19 years & younger

20 – 44 years

45 – 64 years

65 years & older

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* 3. What type of disabling condition do you experience? Check all that apply:

Mobility

Dexterity

Hearing

Speaking

Seeing

Pain-related

Neurodiverse

Mental health

Memory

Developmental

None

Other (please specify)

Question Title

* 4. What are some examples of the positive aspects of living in Smithers for people with disabling conditions? Check all that apply:

Compact Town layout

Public amenities & facilities

Town/civic engagement

Available services & supports

Parks, trails & open spaces

Social connections with friends & family

Other (please specify)

Question Title

* 5. What types of barriers do you, or a person you support, experience that limit or prevent participation in community life? Check all that apply:

Attitudes: Not feeling valued or included because of a disabling condition

Physical: Obstacles in the environment prevent or limit participation

Communication: Not being able to access or understand information

Technological: Lack of available assistive technology

Organizational: Lack of inclusive policies, procedures, or practices

Question Title

* 6. Have you experienced barriers when trying to access Town services? Check all that apply:

Attend or watch a Council meeting

Pay bills or do other business at Town Hall

Navigate the Town website

Navigate the Smithers Public Library website

Enrol in recreation programs or book a facility

Communicate in-person with Town or Library employees

Submit a Town request for service or complaint

Participate in Town engagement opportunities

Access & understand Town documents

Receive & understand Town news & notices

Access services & programs at the Smithers Public Library

Attend public events & celebrations

Respond to employment opportunities with the Town or Library

Other (please specify)

Question Title

* 7. What improvements would you like to see to decrease barriers to accessing Town services? Check all that apply:

Assistive technology in public meeting areas

Accessible website design

Town & library staff training on diversity and inclusion

Accessible print information

Plain language communications

Accessible options to participate in civic engagement activities

Other (please specify)

Question Title

* 8. Have you experienced barriers when trying to access Town infrastructure? Check all that apply:

Town Hall

Smithers Airport

Smithers Works Yard

Fire Hall

Smithers Public Library

Civic Arena(s)

Playgrounds

Fairgrounds

Trails

Sidewalks

Transit

Public parking

Public washrooms

Signage / wayfinding

Parks

Other (please specify)

Question Title

* 9. What improvements would you like to see to decrease barriers to accessing Town infrastructure? Check all that apply:

Facility accessibility upgrades

More places to rest / benches

Accessible walking loop

More well-located accessible parking spaces

More accessible public washrooms

Improve accessibility of parks & playgrounds

Sidewalk improvements

Trail improvements

Improved snow / ice management

Accessible signage & wayfinding

Consider accessibility in future Town projects (upgrade existing or new)

Other (please specify)

Question Title

* 10. If you could change ONE THING to improve accessibility in Smithers over the next 1-3 years, what would it be?

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* 11. How would you prefer to give feedback on accessibility barriers to the Town of Smithers in the future? Check all that apply:

Online feedback form

Paper feedback form

Phone call

In-person

Community meeting

Other (please specify)

Community Survey

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* 1. Please check all that apply to you:

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* 2. What is your age?

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* 3. What type of disabling condition do you experience? Check all that apply:

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* 4. What are some examples of the positive aspects of living in Smithers for people with disabling conditions? Check all that apply:

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* 5. What types of barriers do you, or a person you support, experience that limit or prevent participation in community life? Check all that apply:

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* 6. Have you experienced barriers when trying to access Town services? Check all that apply:

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* 7. What improvements would you like to see to decrease barriers to accessing Town services? Check all that apply:

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* 8. Have you experienced barriers when trying to access Town infrastructure? Check all that apply:

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* 9. What improvements would you like to see to decrease barriers to accessing Town infrastructure? Check all that apply:

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* 10. If you could change ONE THING to improve accessibility in Smithers over the next 1-3 years, what would it be?

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* 11. How would you prefer to give feedback on accessibility barriers to the Town of Smithers in the future? Check all that apply:

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* 12. Do you have any other thoughts or anything else you would like to share concerning the development of the Smithers Accessibility Plan?