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311 Satisfaction Survey

The City of Fort Wayne’s 311 Call Center is committed to providing you with quality customer service. Please take a moment to help us serve you better by completing the below survey and providing us with your comments or suggestions to improve the City’s 311 customer service.
Thinking about the 311 call taker who helped you, please rate the call taker’s customer service and your overall customer service experience, as noted below.
1.How would you rate the courteous tone of voice of the call taker who helped you?(Required.)
2.How would you rate the knowledge of the call taker who helped you?(Required.)
3.How would you rate the responsiveness of the call taker who helped you?(Required.)
4.How would you rate your overall customer satisfaction with 311’s customer service? (Required.)
5.How would you rate 311’s Website?(Required.)
6.Please comment on any suggestions you have to improve 311’s customer service and/or Website.
Thinking about the Department who resolved your request, please rate the Department’s customer service and your overall customer service experience, as noted below.
7.Using the drop down box, please select the Department and type of service request in question(Required.)
8.How long was it before someone from the Department addressed your issue?(Required.)
9.How would you rate the amount of time the Department took to resolve your request?(Required.)
10.How would you rate your overall customer satisfaction with the Department’s responsiveness?(Required.)
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