Exit Family Planning Client Survey Question Title * 1. What clinic did you visit? Whangarei Kaitaia Newmarket Henderson Highland Park Manukau Orewa Papakura Panmure Takapuna Wesley Tauranga Windermere Hamilton Gisborne New Plymouth Hawera Whanganui Wellington Lower Hutt Porirua Blenheim Christchuch Hornby Heartlands Ashburton Timaru Greymouth Rangiora Dunedin South Dunedin Invercargill Question Title * 2. How happy are you with the service(s) you got from Family Planning? Very happy Mostly happy Happy Not very happy Very unhappy Phone call Phone call Very happy Phone call Mostly happy Phone call Happy Phone call Not very happy Phone call Very unhappy Nurse Nurse Very happy Nurse Mostly happy Nurse Happy Nurse Not very happy Nurse Very unhappy Doctor Doctor Very happy Doctor Mostly happy Doctor Happy Doctor Not very happy Doctor Very unhappy Reception Reception Very happy Reception Mostly happy Reception Happy Reception Not very happy Reception Very unhappy If you said 'not very happy' or 'very unhappy', please tell us why Question Title * 3. How did you make your appointment? I phoned the clinic I went to the clinic to make an appointment I filled in the 'Ask for an Appointment' form online I went to a 'drop-in' clinic Question Title * 4. How happy were you with the way your appointment was made? Very happy Mostly happy Happy Not very happy Very unhappy If you said 'not very happy' or 'very unhappy', please tell us why Question Title * 5. How often do you come to a clinic? Once a year 2 to 3 times a year Every couple of years This is my first visit Other - please let us know Question Title * 6. How did you find out about the clinic/service? Word of mouth A friend www.familyplanning.org.nz School Family Planning Facebook Family Planning class or event or resource Other - please let us know Question Title * 7. How were you treated? Strongly agree Agree Undecided Disagree Strongly disagree I was listened to I was listened to Strongly agree I was listened to Agree I was listened to Undecided I was listened to Disagree I was listened to Strongly disagree When I asked a question, I got an answer I understood When I asked a question, I got an answer I understood Strongly agree When I asked a question, I got an answer I understood Agree When I asked a question, I got an answer I understood Undecided When I asked a question, I got an answer I understood Disagree When I asked a question, I got an answer I understood Strongly disagree If you said 'disagree' or 'strongly disagree', please tell us why Question Title * 8. Would you recommend us to your friends? Definitely will Maybe Definitely will not If you said 'definitely will not', what can we do to get you to recommend us to your friends? Question Title * 9. Would you consider: Yes Maybe No Using Skype or another online option to talk with us Using Skype or another online option to talk with us Yes Using Skype or another online option to talk with us Maybe Using Skype or another online option to talk with us No Using drop-in appointments more often Using drop-in appointments more often Yes Using drop-in appointments more often Maybe Using drop-in appointments more often No Visiting a clinic just for young people Visiting a clinic just for young people Yes Visiting a clinic just for young people Maybe Visiting a clinic just for young people No Visiting a clinic just for men Visiting a clinic just for men Yes Visiting a clinic just for men Maybe Visiting a clinic just for men No Question Title * 10. Was the time it took you to get an appointment acceptable? Yes No If you said 'no', how long did you wait? Question Title * 11. What can we do to improve our services? Question Title * 12. Are you a New Zealand resident? Yes No Question Title * 13. Do you have a Community Services Card (CSC)? Yes No Question Title * 14. How old are you? Under 22 22 - 25 26 - 50 Over 50 Question Title * 15. What gender do you identify with? Male Female Gender diverse Question Title * 16. What ethnicity do you identify with? Māori Samoan Niuean Tongan Indian Chinese Cook Island Māori New Zealand European Other (please state i.e. Dutch, Japanese, Tokelauan) Thank you for doing this survey Done