1.How easy is it to use your GP practice’s website to look for information or access services?

Very easy

Fairly Easy

Neither easy nor difficult

Fairly difficult

Very difficult

2.Are you aware of the call back facility on the new phone system?

Yes

No

3.Thinking of times you have had to phone the practice how easy or difficult is it to get through ?

Very easy

Fairly Easy

Neither easy nor difficult

Fairly Difficult

Very difficult

4.Have you used the eConsultation facility on the practice website (eConsult) and if so how easy or difficult is it to use?

Never used it

I have used it and it was easy

I have used it and it neither easy or difficult

I have used it and it was difficult

5.If you need to see a clinician urgently how easy is it to get an appointment on the day ?

Very easy

Fairly Easy

Neither easy nor difficult

Fairly Difficult

Very difficult

6.Were you satisfied with the appointment (or appointments) you were offered?

Yes, I was satisfied with the appointment time

Yes, although the original appointment time was not convenient, the surgery changed it when I contacted them

No, I was not satisfied with the original appointment time and I was unable to change it

7.Overall, how would you rate your experience of your GP practice?

Very Good

Fairly Good

Neither good or bad

Fairly bad

Very bad