The Town of Yarmouth, in partnership with the Yarmouth Chamber of Commerce, is interested in garnering feedback from business owners so that we can provide helpful and supportive services to the business community. This short survey will help the Town of Yarmouth and the Chamber of Commerce identify ways in which to serve you better.

* 1. How often do you as a business owner interact with the Town of Yarmouth?

* 2. Your type of business is most closely related to: (Check all that apply)

* 3. What method do you use most often to interact with the Town?

* 4. What departments do you interact with at the Town? (Check all that apply)

* 5. How satisfied are you with the service you received? 

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Licensing (Liquor, Entertainment)
Building (Permits, Inspections)
Public Safety (Police, Fire)
Board of Health
Planning (Site Plan Review, Zoning)
Community & Economic Development
Public Works (Streets, Snow & Ice, Traffic)
Finance (Taxes, Payables, Receivables)
Clerks (Record Requests, Elections, Business Licenses)
Parks, Recreation & Cemetery
Other

* 6. Please rank your interaction with Town representatives according to the scale below, from 'Very Satisfied' to 'Very Dissatisfied.

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
Responsiveness
Timeliness
Professionalism
Overall Knowledge
Respectful/Courteous
Follow-up
(if by email) Promptness of Response
(if by phone) Courtesy of Person on Phone
Positive Representation of the Town by the Employee(s)

* 7. Did the Town make it easy to handle your needs?

* 8. Do you conduct business in other municipalities?

* 9. If yes, how does Yarmouth compare to conducting business in those other municipalities?

* 10. What do you consider the major benefits to operating your business in Yarmouth? (Check all that apply)

* 11. What do you consider the major challenges to operating your business in Yarmouth? (Check all that apply)

* 12. What can the Town do to increase the value of its services to business? (Check all that apply)

* 13. Do you have any additional comments on how Yarmouth can better service the business community?

* 14. Are you a member of any of the following? (Check all that apply)

* 15. How'd you hear about the survey?

* 16. Interested in sharing your contact information so we can stay in touch? (Optional)

* 17. May we contact you to follow up on this survey?

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